Summary
Overview
Work History
Skills
Disaster Welfare Volunteer - Red Cross New Zealand
References
Timeline
Generic

Iris McGrath

Chorlton,Manchester

Summary

Creative, Hard working professional delivering a high level of support and team leadership to business operations. Dependable and detail-oriented able to manage multiple tasks and priorities. Broad experience includes office management, management of critical control plans, merchandising and stock control. Passionate about service delivery, staff training and retention. A high energy fun individual who has a genuine desire to add value in the workplace.

Overview

10
10
years of professional experience

Work History

Retail Manager

Texture Group LTD
, Christchurch
05.2023 - Current
  • Managed daily operations of the Garden Centre Store, including opening and closing procedures.
  • Create large visual displays of new seasonal plants to encourage additional sales
  • Assisted customers with design plans to select plants according to design plans and offer advise on plant care.
  • Assisted customer to create their own plans and bring the customers vision to life.
  • Maintained exceptionally high standards of presentation through out the store.
  • Create social media content. Visit textureplants on TikTok for visual context.

Store Manager

BP Oil and Wildbean Cafe
, Christchurch
11.2018 - 04.2023
  • Ensured compliance with safety regulations of the sale and storage of Hazardous substances as well as compliance of the Food Control Plan and scored 100% compliance from external audits
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel coverage shifts for 24/7
  • Performed regular price checks to ensure competitive pricing.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared staff work schedules and assigned team members to specific duties.

Department Manager

New World
, Christchurch
09.2017 - 11.2018
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace and maintained records for the Food Control Plan scoring 100% compliance from external auditors. I was congratulated by the external auditor on the vast improvement from previous audits
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Developed new products that added value to the sales and gross profit.
  • Developed promotional campaigns to increase sales making the store a destination by choice from the customers.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Negotiated contracts with suppliers for materials used by the Department at competitive rates.
  • Handled shift overstock, restocking and inventory control.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Department Manager

Progressive PLC
, Christchurch
03.2014 - 11.2017
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Took an active role in Heath and safety by volunteering to become the stores Health and Safety Representative
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Maintained the companies Food Control plan with 100% audited compliance

Skills

  • Quality Assurance
  • Staff Management
  • Business Administration
  • Inventory Control
  • Visual Merchandising
  • Cash Management
  • Customer Service
  • Process and procedure development
  • Budgeting and cost control
  • Team recruitment, training and development
  • Driving business growth

Disaster Welfare Volunteer - Red Cross New Zealand

  • Provide assistance to people affected by an adverse event
  • Creating emergency housing following a disaster of any nature
  • Outreach services and door to door activities to inform the general public of any pending harm
  • Provide medical assistance as a first responder to an event
  • Work collaboratively with other team members to achieve Red Cross New Zealand mission
  • Attend multi partner training sessions to enhance participation in a natural disaster.

References

References available upon request.

Timeline

Retail Manager

Texture Group LTD
05.2023 - Current

Store Manager

BP Oil and Wildbean Cafe
11.2018 - 04.2023

Department Manager

New World
09.2017 - 11.2018

Department Manager

Progressive PLC
03.2014 - 11.2017

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Iris McGrath