Iris Yang
Auckland
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Have a good attitude and be patient, seeking entry-level opportunities to expand skills while facilitating company growth.
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
ICL Education Group
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
Sales Assistant
Prior
07.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Contacted customers to provide information on new and exciting products and service offerings.
Customer Service Cashier
Hulucat Cafe
02.2022 - 02.2023
- Collected credit card and cash payments to complete transactions for customer orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers and responded to informational requests.
- Answered phone calls to assist customers with questions and orders.
Sales Associate (part-time)
Zing Luxury
10.2020 - 05.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Business - Finance
Massey University
06.2021
Skills
- Appointment Scheduling
- Team Cooperation
- Cooperative Attitude
- Honest and Ethical
- Customer Service
- Reliable and Responsible
- Verbal and Written Communication
- Paperwork Coordination
- Attention to Detail
- Meticulous and Organized
- Sales expertise
Languages
Chinese (Mandarin)
English
Timeline
Customer Service Officer
ICL Education Group
09.2023 - Current
Sales Assistant
Prior
07.2023 - Current
Customer Service Cashier
Hulucat Cafe
02.2022 - 02.2023
Sales Associate (part-time)
Zing Luxury
10.2020 - 05.2021
Bachelor of Business - Finance
Massey University
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