IRISH VALIENTE
76 Island Bay Road Beach Haven,Auckland
Summary
Proven track record in the hospitality sector, notably with Jpark Island Resort, enhancing customer satisfaction and repeat business through exceptional service and food safety understanding. Skilled in cash handling and maintaining composure under pressure, I significantly increased sales by upselling. Committed to cleanliness and efficient service, I excel in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Cashier
Copyeasyphotocopy Services
09.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check Transaction.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
Waitress
Garden By The Bay
12.2020 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Jpark Island Resort And Waterpark, Cebu
05.2016 - 10.2018
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Laundry Attendant
Hakueisha Japan Limited Company
09.2013 - 01.2016
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Waitress
Philippines House Resto,Inc
09.2010 - 10.2012
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Education
Vocational - Baking And Pastry Arts
Most Institute Culinary School Cebu
Singson Village Tipolo Mandaue Cebu City08.2019
Bachelor Of Science Hotel Restaurant Management - Restaurant Management
Cebu Technological University Main-Campus
M.J Cuenco Avenue Corner R. Palma St., Cebu C03.2010
Skills
- Cleanliness
- Order Taking
- Handling Complaints
- Memory retention
- Cash Handling
- Guest Seating
- Supply Restocking
- Food safety understanding
- Menu presentation
- Food Delivery
Languages
Japanese
Limited Working
Timeline
Cashier
Copyeasyphotocopy Services
09.2023 - 03.2024
Waitress
Garden By The Bay
12.2020 - 01.2021
Waitress
Jpark Island Resort And Waterpark, Cebu
05.2016 - 10.2018
Laundry Attendant
Hakueisha Japan Limited Company
09.2013 - 01.2016
Waitress
Philippines House Resto,Inc
09.2010 - 10.2012
Vocational - Baking And Pastry Arts
Most Institute Culinary School Cebu
Bachelor Of Science Hotel Restaurant Management - Restaurant Management
Cebu Technological University Main-Campus
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