Shiromala Nanayakkara Bateaduwa Vidanalage
Snells Beach,AUK
Summary
Motivated and customer-focused professional with experience as a family business owner and customer service assistant, seeking to leverage strong communication, problem-solving, and business management skills in a dynamic role. Committed to delivering excellent customer experiences and contributing to business success and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Dishwasher and cleaning
Rusty Pelican restaurant
Matakana, Matakana
11.2025 - 12.2025
- Maintained cleanliness of dishes and utensils in fast-paced restaurant environment.
- Operated commercial dishwashing equipment efficiently for optimal performance.
- Sorted and stacked clean dishes to ensure organized storage and accessibility.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Customer Service Assistant
JST REF & AIR CONDITIONING ENGINEERS
, Sri Lanka
09.2013 - 04.2014
- Handled inbound and outbound customer communications via phone, email, and live chat with a focus on issue resolution and customer satisfaction.
- Provided timely support and guidance regarding product information, order status, and company services.
- Resolved customer complaints efficiently, ensuring a high level of satisfaction and loyalty.
- Maintained detailed records of customer interactions and service outcomes in CRM systems.
Retail Store Owner
Sirimal Store
, Sri Lanka
09.1997 - 12.2006
- Owns and operates a local, family-run grocery store serving the community.
- Oversees day-to-day store operations, including staffing, inventory, and finances.
- Maintains strong relationships with suppliers to ensure consistent product availability.
- Provides excellent customer service to build loyalty and trust with regular shoppers.
- Manages budgeting, pricing, and purchasing to maintain profitability.
- Owns and operates a local, family-run grocery store serving the community.
Education
Certificate in Basic Computer Skills -
Dew Piya Sewana Vocation Training Institute
Sri LankaInternational Certificate in Caregiver (Level 3) -
Summerest Campus
Sri LankaSkills
- Knowledge of Office technology
- Friendly, Positive attitude
- Time management & Multitasking
- Customer service and relationship building
- Problem solving
Certification
- Certificate in Basic Computer Skills, 08/01/03, 08/31/04, Dew Piya Sewana Vocation Training Institute, Sri Lanka
- International Certificate in Caregiver (Level 3), 01/01/23, 01/31/24, Summerest Campus, Sri Lanka
Visa Validity
05/20/25, 12/17/28
Personal Information
- Visa: Open work visa
- Passport Number: N10833840
Timeline
Dishwasher and cleaning
Rusty Pelican restaurant
11.2025 - 12.2025
Customer Service Assistant
JST REF & AIR CONDITIONING ENGINEERS
09.2013 - 04.2014
Retail Store Owner
Sirimal Store
09.1997 - 12.2006
Certificate in Basic Computer Skills -
Dew Piya Sewana Vocation Training Institute
International Certificate in Caregiver (Level 3) -
Summerest Campus