Isaac Dcosta

• Accurately picked and packed customer orders to meet deadlines and quality standards.
• Assisted with stock management and cycle counts to maintain warehouse organization.
• Prepared goods for dispatch while coordinating with logistics teams for timely deliveries.
• Adhered to health and safety protocols in a fast-paced warehouse environment.

• Efficiently prepared and cooked menu items while upholding hygiene and quality standards.
• Delivered exceptional customer service by taking orders and addressing guest inquiries.
• Accurately handled cash and electronic payments at the counter.
• Ensured cleanliness and organization in both kitchen and service areas.
• Assisted with stock management and restocking supplies as necessary.

• Managed customer inquiries and complaints through chat and email, ensuring timely resolutions.
• Conducted sales activities and upselling to achieve company targets.
• Collaborated with cross-functional teams to address and fulfill customer needs.
• Developed customer feedback system to promptly collect and resolve concerns.

Drove IHS Channel operations, managing over 7,000 shipments in a forward leg at Amazon Station.

Identified and acquired 100+ stores for efficient delivery, optimizing distribution network.

• Oversaw onboarding of stores, ensuring seamless integration into delivery systems.
• Monitored daily store operations, maintaining consistent communication to ensure efficiency.
• Managed store rostering to optimize workforce allocation and coverage.
• Fulfilled Amazon Station's delivery volume capacity across all designated areas.
• Allocated over 65% of forward delivery shipments to partnered stores, enhancing service reach.
• Utilized Microsoft Word and Excel for efficient data management and reporting.

• Executed package segregation in BTS processes for redelivery holds, customer requests, and SC/FC readiness for rejects.
• Conducted COD reconciliation after OOR reached zero, followed by settlement in COMP.
• Managed loading and unloading of vehicles at dock doors according to SOP standards.
• Maintained metrics and reported process documentation, customer service logs, and training records.

• Developed hiring plans for hotel departments aligned with seasonal demands.
• Oversaw compliance with labor laws and hotel policies in all personnel matters.
• Managed employee compensation, benefits, and attendance schedules to ensure accuracy.
• Facilitated onboarding processes and orientation programs for new hires.
• Monitored attendance records and addressed issues arising from absences.
• Ensured adherence to HR policies throughout employee onboarding processes.