Isaac Ngai
Auckland
Summary
I am a motivated Bachelor of Commerce student majoring in Information Systems with hands on experience in customer facing roles in dynamic environments. I bring strong communication, problem solving, and teamwork skills developed through positions in both hospitality and airline services. I adapt quickly, deliver exceptional customer experiences, and remain composed under pressure. My strengths include customer service excellence, effective communication, collaboration, adaptability, and strong time management.
Overview
2
2
years of professional experience
Work History
Host
Air New Zealand
12.2023 - 01.2025
- Delivered high-quality customer service in the Air New Zealand International Arrivals Department
- Supported guests with check-ins, seating, and lounge services.
- Resolved customer queries professionally to maintain service standards.
- Worked collaboratively with the arrivals operations team in a fast-paced environment.
Cashier / Waiter
Phnom Penh Restaurant & Cafe
10.2022 - 10.2023
- Processed cash and EFTPOS transactions accurately and efficiently.
- Provided friendly customer service and managed table orders.
- Maintained cleanliness and organisation of dining area.
Waiter / Kitchen Hand
Grand Park Chinese Seafood Restaurant
08.2022 - 11.2022
- Provided table service in a high-volume restaurant setting.
- Supported kitchen operations and managed dish-handling duties.
- Assisted with customer requests and food service coordination.
Education
Bachelor of Commerce - Information Systems
University of Auckland
11-2026
NCEA Level 1, 2 & 3 -
Mount Roskill Grammar School
11-2023
Math Accelerate Programme - undefined
Mount Roskill Grammar School
01.2023
Skills
- Customer Service & Hospitality
- Cash Handling & POS Systems
- Teamwork & Collaboration
- Communication & Interpersonal Skills
- Problem-Solving & Adaptability
- Time Management & Reliability
Languages
English
Native or Bilingual
Cantonese
Limited Working
Additional Information
New Zealand Citizen
Full New Zealand Driver's License
Timeline
Host
Air New Zealand
12.2023 - 01.2025
Cashier / Waiter
Phnom Penh Restaurant & Cafe
10.2022 - 10.2023
Waiter / Kitchen Hand
Grand Park Chinese Seafood Restaurant
08.2022 - 11.2022
Math Accelerate Programme - undefined
Mount Roskill Grammar School
Bachelor of Commerce - Information Systems
University of Auckland
NCEA Level 1, 2 & 3 -
Mount Roskill Grammar School