Isa'ako Isa'ako

Strategic Pasifika Leadership

• Championed the enhancement of Pasifika capabilities within ACC.
• Guided Pasifika leaders throughout ACC in the development of strategic frameworks.
• Collaborated with Pasifika representatives across government sectors.
• Engaged with executive leadership/board to align strategic initiatives.
• Initiated and established the first strategic planning days, setting a precedent for future planning.
• Contributed significantly to the development of our comprehensive strategic framework.

• Achieved successful client outcomes by identifying and addressing their unique needs and goals.
• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Spearheading Action 26 under Te Aorerekura, focusing on eliminating family and sexual violence.
• Managed procurement and development of resources for child sexual abuse prevention.
• Orchestrated a $2 million investment in culturally responsive approaches for abuse prevention.
• Facilitated cross-agency collaboration, enhancing child safety measures
• Developed and implemented strategies to enhance partner relations.
• Streamlined internal processes, fostering improved ways of working

• Developed strong relationships with key clients, ensuring collaboration and relationships were fostered.
• Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
• Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
• Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
• Prioritized staff wellbeing amidst the complexities of their roles, ensuring a focus on mental and physical health.
• Employed innovative budget management strategies to meet health and safety standards for the team and colleagues.
• Assessed and secured funding for after-hours situations in collaboration with police services.
• Liaised with police and Women's Refuge during emergencies, ensuring a coordinated response.
• Facilitated communication across various agencies to streamline support efforts.
• Provided care for victims, their families, and staff during major crises, including the Christchurch mosque attack and the Whakaari/White Island eruption

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Directed a team of Levy Maintenance Administrators, overseeing the processing of critical changes for business customers.
• Fostered professional growth by organizing development opportunities and upskilling initiatives.
• Led the team adeptly through a significant transformation phase, ensuring seamless business operations.

Key Responsibilities:

• Developed and implemented performance development plans to support staff advancement.
• Established coaching sessions to enhance technical expertise within the team.
• Managed the team effectively through periods of transformational change.
• Acted as a representative in WAR room meetings, contributing valuable insights.
• Prepared and conducted training for staff, ensuring up-to-date and relevant skill sets.
• Implemented business improvements to increase efficiency and customer focus
• Streamlined invoicing processes, reducing the timeline from seven months to two months.
• Oversaw the recruitment and interviewing process for both permanent and temporary staff