Summary
Overview
Work History
Education
Skills
Training And Qualifications
Volunteer Experience
References
Timeline
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Isabel Mugadza

Summary

A strong team player with a proven background in the Customer Service Industry. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated to build trusting relationships. Thinks critically, solve problems, plan and organize activities and deliver excellent customer service. A fast learner who enjoys new challenges.

Overview

6
6
years of professional experience

Work History

Claims Manager

Aon
08.2022 - Current
  • Responsible for making accurate and timely decisions on work injury claims
  • Liaising with the employee, their doctor and their employer on a return-to-work plan
  • Gathered sensitive information to update customer profiles and help with appeals process.
  • Determined proper course of action for claims processing.

ANZ Bank Service Consultant

Madison Recruitment
09.2021 - 03.2022
  • Helping with Windup of Bonus Bonds and entering customers bank account details
  • Helping with Administration tasks.
  • Discussed options with clients and determined appropriate plans.

Customer Care Coordinator

Momentum Consulting Group
01.2021 - 08.2021
  • Liaise with Support workers and clients for shift covering and coordination
  • Kept accurate records to document service actions and discussions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Voting Assistant

Electoral Commission
10.2020 - 10.2020
  • Helping voters with the voting processing
  • Assisting disabled voters into the voting place and looking up the customers voting details in the system.
  • Greeted guests in with friendliness and professionalism.

Customer Service Representative

Flexi Group
01.2020 - 09.2020
  • Providing accurate and complete information to customers inquires
  • Processing customer complaints, providing appropriate solutions and following up to ensure resolutions are made.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Avis Budget Group
08.2018 - 12.2019
  • Answering customer queries over the phone and via email
  • Took ownership of customers cases and resolving them promptly
  • Processed adjustments and sent customers new invoices.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Tourism And Travel Management

Crown Certificate in International Travel, Tourism
04.2001 -

High School Diploma -

Alfriston College
04.2001 -

Skills

Communication skills: An effective and confident communicator, comfortable speaking in a group setting Quickly build report with peopleundefined

Training And Qualifications

  • Crown Certificate in International Travel, Tourism and Airline Studies, 2014-2015
  • Alfriston College - NCEA Level 1 to 3, 2009-2013

Volunteer Experience

The Rock International Church, Youth Chairperson, 2013 - to date, Organizing activities, conferences, and meeting places, Speak on behalf of the group at church events and reporting back to the senior Pastor

References

Willingly provide references on request.

Timeline

Claims Manager

Aon
08.2022 - Current

ANZ Bank Service Consultant

Madison Recruitment
09.2021 - 03.2022

Customer Care Coordinator

Momentum Consulting Group
01.2021 - 08.2021

Voting Assistant

Electoral Commission
10.2020 - 10.2020

Customer Service Representative

Flexi Group
01.2020 - 09.2020

Customer Service Representative

Avis Budget Group
08.2018 - 12.2019

Tourism And Travel Management

Crown Certificate in International Travel, Tourism
04.2001 -

High School Diploma -

Alfriston College
04.2001 -

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Isabel Mugadza