Isabel Quinn
Wellington
Summary
Dynamic and friendly person with exceptional customer service skills, honed at all my previous jobs. Proven ability to foster positive team environments and adapt to high-pressure situations. Recognized for effectively resolving customer complaints and training new staff, ensuring a welcoming atmosphere while maintaining attention to detail and cleanliness. I do well in high-pressure situations, consistently enhancing customer experiences and driving loyalty through engaging interactions and up-selling techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista and Waitress
Hive Cafe
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Babysitter
Families In The Community
02.2021 - 11.2024
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play rooms.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Bartender
Eastbourne Sports and Services Club
07.2022 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Kitchen Hand and Waitress
ESSC Eats
08.2021 - 01.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
Education
High School Diploma -
Onslow College
Johnsonville, NZ12-2023
Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Exceptional customer service
- Adaptive and creative
- Performance improvement
- Up-selling
- Fluent in Afrikaans
- Product displays
Certification
- Mojo Barista Course
Languages
Afrikaans
Timeline
Barista and Waitress
Hive Cafe
03.2024 - Current
Bartender
Eastbourne Sports and Services Club
07.2022 - 06.2024
Kitchen Hand and Waitress
ESSC Eats
08.2021 - 01.2022
Babysitter
Families In The Community
02.2021 - 11.2024
High School Diploma -
Onslow College
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