Isabel Roi
Manurewa,AUK
Summary
Motivated employee learns quickly in fast-paced, high volume environments. Consistently adheres to safety standards. Maintains open availability to work various shifts. I work exceedingly well with other team members but can also work independently. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I enjoy working in and around customer services as I label myself as a person's person. I have a positive and a can-do attitude that will exceed customers expectations. I am a hard worker who strives to be organized and on time. I am an outgoing and a confident person which could be advantage to approaching customers. I believe that these qualities will help me with the position I am applying for.
Overview
3
3
years of professional experience
Work History
Picker Packer
ANZ Pharma
2022.11 - 2023.05
- Scanned packages and boxes and moved to loading dock for shipment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Used RF scanners to track orders and verify accuracy.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Service Coordinator
Guild & Spence Technologies LTD
2022.06 - 2022.10
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Managed over 50 customer calls per day and emails
Assembly Line Worker
Fisher & Paykel Healthcare
2022.02 - 2022.06
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Continuously checked products for quality assurance according to strict guidelines.
Picker Packer
The Just Group Nz
2020.11 - 2021.01
- Pulled orders quickly to maintain demanding productivity goals.
- Worked fast to meet assigned daily picking quotas.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Team Member
Countdown Supermarket
2020.07 - 2020.07
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Manurewa High School
Skills
- Honest and Reliable
- Strong commitment to customer and equal outcome
- Critical thinking
- Practical, punctual and fit
- Motivated team player
- Time management
- Call Centre Operations
- Customer Support
- Active learning
Timeline
Picker Packer
ANZ Pharma
2022.11 - 2023.05
Service Coordinator
Guild & Spence Technologies LTD
2022.06 - 2022.10
Assembly Line Worker
Fisher & Paykel Healthcare
2022.02 - 2022.06
Picker Packer
The Just Group Nz
2020.11 - 2021.01
Team Member
Countdown Supermarket
2020.07 - 2020.07
High School Diploma -
Manurewa High School
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