Isabel Vatau
Summary
Dedicated Customer Service professional with over 10 years of front line and leadership experience. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Goods Inwards
Bunnings Warehouse
Takanini
06.2023 - Current
- Inventory management
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Organizing store deliveries
- Organizing trade and special orders product and locating to store
- Supplier credits
- Breaking down pallets and sorting stock by departments onto cages
- Stock transfers to nationwide bunnings stores
- Stock audits every 6 weeks
- Waste management regarding collection of hazardous materials
- Operating forklift
- Stocktake
- Opening and closing of inwards goods
- Forklift spotting.
Replenishment Team
Bunnings Warehouse
Takanini
08.2022 - 06.2023
- Implemented loss prevention measures to minimize shrinkage due to theft, damage, or other factors affecting inventory integrity.
- Replenishing stock
- Cleaning of store
- Closing the store
- Merchandising end caps
- Rotating hand stock
- Stocktake
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Activities Organizer
Bunnings Warehouse
Takanini
06.2015 - 08.2022
- Optimized resource allocation by tracking and analyzing event-related expenses, ensuring no budget overruns.
- Evaluated event success using quantitative and qualitative data analysis methods for continuous improvement efforts.
- Event management with record participation, promotions, in-store DIY, community visits, supplier tables, in store demonstrations. Mosaic workshops,Booking community BBQ'S and cake stalls.
- Community involvement, Liaising with community groups for projects, donations and support withing schools, hospitals, women's refuge. Marae's, salvation army, local foodbank, hospice, local sporting groups.
- Installing community gardens and educating school sustainability from garden to table.
- Visual merchandising for upcoming events/ displays
- Organizing combined area project for the 7 Auckland store and area mangers.
- Working with a budget, using and expense tracker/ meeting monthly KPI'S as well as reconciling budgets.
- Liaising with complex manger and national coordinating manager for activities.
- Area champion for the south Auckland cluster supporting and Training 7 Activity organisers with the Auckland area.
- Face paint training for Bunnings stores across Auckland
- Working with children
- Appearing in Bunnings Commercials
- Identified outreach opportunities and coordinated travel.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Enhanced brand visibility by executing successful marketing campaigns for events on various platforms.
Special Orders
Bunnings Warehouse
Takanini
10.2013 - 06.2015
- Liaising with suppliers to order off range products and spare parts.
- Customer service
- Online enquiries
- Organizing direct to site deliveries.
- Liaising with head office buyers to range popular in-store products.
- Organizing customer installations
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
Bar Manager
Celsius Bar And Grill
Botany, Auckland New Zealand
01.2011 - 01.2013
- Supervision of 30 staff
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Event organiser, Birthday parties, in-store promotions, monthly live entertainment
- Poker machine and Tab
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Developed unique events and special promotions to drive sales.
- Participated in regional competitions representing the establishment showcasing unique cocktails resulting in increased recognition.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced team productivity through effective scheduling and task delegation.
Skills
- Administrative support
- Process improvement
- Client Relationship Building
- Problem-Solving
- Organizational Skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Project management
- Expense Tracking
- Stakeholder management
Certification
- Forklift License
- St John's First Aid Certificate
referee's
Rach Smit
Complex Manager Bunnings Takanini
021326314
Sarah Wardle
Bunnings NZ National Activities Coordinator
0212675579
Timeline
Goods Inwards
Bunnings Warehouse
06.2023 - Current
Replenishment Team
Bunnings Warehouse
08.2022 - 06.2023
Activities Organizer
Bunnings Warehouse
06.2015 - 08.2022
Special Orders
Bunnings Warehouse
10.2013 - 06.2015
Bar Manager
Celsius Bar And Grill
01.2011 - 01.2013