Isabella Aughney
Auckland
Summary
Dedicated and Experienced Hospitality professional who is highly passionate about the industry with a proven track record of delivering the highest quality customer service. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations. Has experience in managing a team of 8+ people at once, and 10+ tables at once delivering quality service, beverage development, beverage consultation, able to consistently hit upselling targets each night. I am currently seeking a part time or full time position that will utilize and challenge my leadership skills, industry knowledge, and passion for hospitality and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Front of House & Wine Specialist
Edies Wine Bar
Ponsonby, Auckland
03.2025 - Current
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Engaged guests through conversation about the various styles of wines available.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Managed stock levels of all alcoholic beverages available at the bar.
- Provided exceptional customer service by responding quickly and efficiently to inquiries regarding wine selections.
Senior Waiter
Two Fold Wine & Brew Bar| Full Time
Auckland CBD
04.2024 - 03.2025
- Was apart of the opening team and assisted in staff trainings stemming from service training to beverage trainings.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Assisted in setting up dining room tables with special attention to sanitation standards.
- Maintained knowledge of current menu selections as well as upcoming seasonal menu items offered by the restaurant.
- Ensured that all dishes were prepared according to restaurant recipes and presentation standards.
- Advised management on ways to improve the quality of customer service delivery.
- While on the floor delivered the highest quality of service, upsold specials, beverages, etc hitting personal sales targets.
Head Bartender
Fidelity Cocktail Bar | Contract/Temp
Dublin City, Ireland
11.2023 - 03.2024
- Inspected all equipment used in the bar area for proper operation prior to each shift.
- Adhered to all alcohol laws ensuring all staff were aware of all laws and regulations by the Irish government and were continuously practicing them.
- Provided training sessions for new staff members on company policies and procedures.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Responded promptly to any emergency situations that arose during shifts.
- created up-to 100 + beverages on shift with a 2 minute turn around on cocktails starting from scratch.
- Was able to maintain a calm demeanor while managing busy shifts ensuring that all departments of the venue were flowing at a smooth pace at all times.
Senior Bartender and Waitress
The Corner Bar Howick | Full time
Auckland , New Zealand
07.2022 - 11.2023
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Assisted in development and menu curation of beverages
- Trained new staff on the floor and on the bar insuring they were aware of everything from procedures to how to provide excellent service to patrons
- Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Cocktail Waitress
Miss Piggy’s Lounge
Auckland
09.2021 - 07.2022
- Ensured that all drinks were prepared according to standard recipes.
- Assisted in setting up for events such as weddings and private parties.
- Checked identification of patrons when appropriate before serving alcohol beverages.
- Collaborated with kitchen staff on food delivery timing for large groups or special occasions.
- Maintained knowledge of current specials, promotions and menu changes.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
Education
Bachelor of Web And Graphic Design -
New Zealand School of Tourism (YOOBEE Colleges)
Auckland | Online 07-2025
Diploma Of Creative Marketing & Graphic Design -
New Zealand School of Tourism (YOOBEE Colleges)
Auckland | Online06-2024
High School Diploma -
Howick College
Auckland | On-site 10-2023
Skills
- Organizational skills
- Time Management
- Up- selling skills
- Working under pressure
- People skills
- Relationship Building
- Excellent Communication
- Sales Expert
- Outstanding Customer Service
- Team Management
- Networking
- Menu knowledge
- Anticipating guest needs
- Point of sale systems
- Order Management
- Excellent judgment
Certification
- WSET Level 1 Certificate
- Service IQ LCQ Certificate
- Serve Wise Responsible Host Certificate
Timeline
Senior Front of House & Wine Specialist
Edies Wine Bar
03.2025 - Current
Senior Waiter
Two Fold Wine & Brew Bar| Full Time
04.2024 - 03.2025
Head Bartender
Fidelity Cocktail Bar | Contract/Temp
11.2023 - 03.2024
Senior Bartender and Waitress
The Corner Bar Howick | Full time
07.2022 - 11.2023
Cocktail Waitress
Miss Piggy’s Lounge
09.2021 - 07.2022
Bachelor of Web And Graphic Design -
New Zealand School of Tourism (YOOBEE Colleges)
Diploma Of Creative Marketing & Graphic Design -
New Zealand School of Tourism (YOOBEE Colleges)
High School Diploma -
Howick College
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