Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Isabella Cook

Christchurch,CAN

Summary

Talented Team Leader who is very keen on software development. Experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

5
5
years of professional experience

Work History

Import Team Lead

Marken New Zealand
03.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Customs Clearance for Exports and Imports
  • Build a seamless rapport with Customs and other nominated Customs Brokers
  • Ensuring the highest degree of organisation, allocations, and time management
  • Overseeing and correcting all data entries, movement of the shipments, updating systems, bring a smooth
    operation and tallying with other departments.
  • Keep track of all the costs regarding imports and answering to higher management where needed

Logistic Executives

AN THANH BICSOL SINGAPORE- ANPHAT HOLDING GROUPS
07.2019 - 10.2020


  • Increased efficiency by developing cost-effective rates and reducing order processing costs.
  • Communicating and built exceptional rapport with all stakeholders involved in cross-border trades to create seamless operations such as suppliers, customers, and banks
  • In charge of terms and conditions and approval of Letter of Credit and making sure documents complied with
    UCP600- including back-to-back and transferable LC
  • Completing process of switching/ splitting Bill of Lading and accordingly create documents for banks and Customs
  • Solved claims and conflicts of related parties, reported all issues directly to the director, and proposed resolutions.
  • Following up with shipping lines and forwarders and updating shipment status to customers and internal system.

Education

Master of Science - Applied Computing

Lincoln University
Lincoln, NZ
11.2024

Postgraduate Certificate - Information Technology

University of Auckland
Auckland, NZ
06.2024

No Degree - Customs

CBAFF Customs UUI Certificate
New Zealand
05.2023

Bachelor of Science - Banking And Finance

University of Essex
Singapore Campus
06.2019

Diploma - Banking And Finance

Kaplan Higher Education Academy
Singapore
12.2017

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Schedule Management
  • Complaint resolution
  • Production Monitoring
  • Problem-Solving

Timeline

Import Team Lead

Marken New Zealand
03.2022 - Current

Logistic Executives

AN THANH BICSOL SINGAPORE- ANPHAT HOLDING GROUPS
07.2019 - 10.2020

Master of Science - Applied Computing

Lincoln University

Postgraduate Certificate - Information Technology

University of Auckland

No Degree - Customs

CBAFF Customs UUI Certificate

Bachelor of Science - Banking And Finance

University of Essex

Diploma - Banking And Finance

Kaplan Higher Education Academy

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Isabella Cook