Isabella Gray
Rangiora,CAN
Summary
Tena Koe, Im a dynamic manager with over 3 years experiences in hospitality sales, 1 year experience in Swimming Instruction and 1 year experience in supervision/ management.
With a proven ability in customer service and supervision skills. While always being motivated and focused on customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor/ Manager
Bocky Boo
Rangiora
09.2023 - Current
- I love my Job but i feel as i’m growing and changing i would like my choice of work to as well. Managing here has opened me up to so many different opportunities such as:
- Delivery work - every week i deliver gelato and other necessary items to our store in town.
- Running a strong and dedicated team.
- Here i have learnt to be front facing, being the person that the good but also the bad comes to.
- Dealing with issues between staff
- Helping customers truly have the best experience at the business
- Taking phone calls for the business.
- Completing every task necessary for that particular day.
- Created daily plans for the team.
- Hitting certain sale targets.
House Cleaning
Independent Employer
Rangiora, CAN
01.2023 - Current
- I would weekly clean an elderly couple's house for an hour and a half. This wouldn’t stop at cleaning. I helped them move houses and do daily tasks they would need assistance with.
- The Relationship I have grown with these families and the compliments I receive brings me confidence in my customer skills
Waitress
Craft beer and kitchen
Kaiapoi
08.2023 - 09.2023
- Serving tables
- Meeting sales targets of certian items on our menu.
- Basics of working behind a bar
- Complex team work
- Customer interaction
Barista Trainee
The Coffee Run Cafe
Rangiora
07.2023 - 08.2023
- Training in barista work and front of house
- I worked here covering shifts they needed
- I was helping out as i know the owner. But they also helped me become much more confident with my coffee skills
Gas Station Cashier/ Barista
BP connect
Rangiora
10.2022 - 08.2023
- Arrived on time and dressed professionally in a clean company uniform
- Monitored self-checkout systems and provided help in resolving problems
- Conducted inventory counts by adding each item in stock and documenting it in the computer system
- Learned duties for various positions and provided backup at key times
- Creating a reliable relationship with my customers to make sure they have a good experience in store
- At this job I have been complimented on how fast I can pick things up
Swimming instructor
Fernside dolphins
Fernside
01.2022 - 12.2022
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
- Completed Training to be properly prepared for the position
- Taught ages from 0 to 13
- Gained NCEA credits
- Created long held relationships with my students were they gained trust and respect for me
Education
High School Diploma - Level 2
Rangiora New Life School
Rangiora 2021
High school Diploma - Level 1
Rangiora New Life School
Rangiora2020
Skills
- Complex problem-solving
- Team Management
- Efficient Customer service
- Leadership
- Customer service
- Teaching/ children skills
- Working tills
- Delivery Work
- Fast and efficient completion of work
Accomplishments
- Barista Course, 01/01/20
- Swimming Safety Course, 01/01/22, Two day course, ten hours each day at QE2
- First Aid Course, 01/01/22, St John
References
- Sarah Monopoli, Fernside Dolphins Ltd, 199 Mt Thomas Road, Fernside, 04/18/23, 0272299461, Former employer
- Kathryn Francis, Bocky Boo, 02102744319, katie.one@xtra.co.nz, Current manager
Personal Information
Age: 20
Certification
2020 - Completion of a barista star course.
2022 - Completion of a 2 day swimming safety course.
2022 - Completion of a First Aid course with St.Johns.
Timeline
Supervisor/ Manager
Bocky Boo
09.2023 - Current
Waitress
Craft beer and kitchen
08.2023 - 09.2023
Barista Trainee
The Coffee Run Cafe
07.2023 - 08.2023
House Cleaning
Independent Employer
01.2023 - Current
Gas Station Cashier/ Barista
BP connect
10.2022 - 08.2023
Swimming instructor
Fernside dolphins
01.2022 - 12.2022
High School Diploma - Level 2
Rangiora New Life School
High school Diploma - Level 1
Rangiora New Life School