ISABELLA HARPER
Christchurch,CAN
Summary
A highly motivated, friendly and approachable individual I am looking to settle into a career I can learn and grow in, I am adaptable to all challenging situations and pride myself on my ability to pick up new skills with ease and speed. I have plenty of experience in customer service and problem solving and can work well in a team environment as well as on my own. I have picked up many skills and valuable experience my different working environments that I believe will translate well in a new role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SALES CONSULTANT
Gun City LTD
06.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
HEAVY MACHINE OPERATOR
KB Contracting & Quarries
09.2022 - 06.2023
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards
- Operated machining equipment safely with team of operators
- Updated daily work and maintenance logs for equipment I was tasked to operate
- Used safe operating procedures to ensure all jobs were completed in a safe and timely manner.
HEAVY MACHINE OPERATOR
Franklin Smith
10.2021 - 08.2022
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards
- Operated machining equipment safely with team of operators
- Used safe operating procedures to ensure all jobs were completed in a safe and timely manner.
DELIVERY DRIVER
Foodstuffs South Island
11.2020 - 10.2021
- Delivered packages to customer doorsteps and business offices
- Loaded and unloaded various delivery vehicles with correct order and balancing
- Documented mileage, deliveries, pickups, customer issues and damages
- Completed rush deliveries on tight timetables to satisfy customer needs
- Inspected and maintained delivery vehicles regularly to keep in safe working order
- Successfully avoided time delivery delays by carefully planning best routes
- Loaded truck and properly secured items to prevent damage for deliveries.
SITE TRAFFIC MANAGEMENT SUPERVISOR
One Staff
06.2020 - 11.2020
- Effectively set up and packed down sites on live roads in a safe and efficient manner ensuring my teams safety and comfort
- Completing all necessary paperwork and site checks to keep the job running smoothly
- Identified issues, analyzed information and provided solutions to problems
- Gained strong leadership skills by managing projects from start to finish.
CUSTOMER SERVICE REPRESENTATIVE
Apex Car Rentals
10.2019 - 06.2020
- Processed customer service orders promptly to increase customer satisfaction
- Promptly responded to inquiries and requests from prospective customers
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Offered advice and assistance to customers, paying attention to special needs or wants.
SITE TRAFFIC MANAGEMENT SUPERVISOR
Downer NZ
04.2018 - 09.2019
- Completed all tasks to a high standard including but not limited to; Completing all necessary paperwork
- Setting up and packing down sites in a safe and efficient manner
- Ensuring my teams safety at all times
- Gained strong leadership skills by managing projects from start to finish
- Proven ability to learn quickly and adapt to new situations.
BARTENDER
Harringtons Bar321
08.2017 - 03.2018
- Maintained impeccably clean, attractive and well-stocked bar area
- Mixed unique and interesting cocktails for customers, including bar specials
- Prepared garnishes by evenly slicing and pitting fruits
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Upheld strict regulations for safe alcohol service and food safety
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Created attractive bar displays by strategically arranging bottles and glasses
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
WAITRESS
The Sands Brewery Bar And Kitchen
01.2017 - 08.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Checked guests' identification before serving alcoholic beverages
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Inspected dishes and utensils for cleanliness
- Bussed and reset tables to keep dining room and work areas clean
- Answered customers' questions, recommended items, and recorded order information
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Used cash registers and credit card machines to cash out customers.
WAITRESS
Phil's Place
02.2016 - 01.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Inspected dishes and utensils for cleanliness
- Bussed and reset tables to keep dining room and work areas clean
- Answered customers' questions, recommended items, and recorded order information
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Waimea College
10.2016
Skills
- Self-Motivated
- Flexible and Adaptable
- Multitasking Abilities
- Customer Relationship Management
- Time Management
- Product and service knowledge
- Dependable and Responsible
- Good Telephone Etiquette
Certification
I hold a clean Class 1&2 Full licence as well as a 4L, 6L and F,W,T,R
References
- Tony Billing 027 263 8333, Gun City Limited
- Michael Cooper 027 258 0034, Gun City Limited
- Mike Blair, 027 457 1087, KB Contracting & Quarries
- Murray Roeske, 021 882 423, Franklin Smith
- Steve Whiti, 021 302 205, Foodstuffs South Island
- Hamish Forrest, 027 532 4092, Apex Car Rentals
- Paul Bryan, 027 277 6200, Downer NZ
Timeline
SALES CONSULTANT
Gun City LTD
06.2023 - Current
HEAVY MACHINE OPERATOR
KB Contracting & Quarries
09.2022 - 06.2023
HEAVY MACHINE OPERATOR
Franklin Smith
10.2021 - 08.2022
DELIVERY DRIVER
Foodstuffs South Island
11.2020 - 10.2021
SITE TRAFFIC MANAGEMENT SUPERVISOR
One Staff
06.2020 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE
Apex Car Rentals
10.2019 - 06.2020
SITE TRAFFIC MANAGEMENT SUPERVISOR
Downer NZ
04.2018 - 09.2019
BARTENDER
Harringtons Bar321
08.2017 - 03.2018
WAITRESS
The Sands Brewery Bar And Kitchen
01.2017 - 08.2017
WAITRESS
Phil's Place
02.2016 - 01.2017
High School Diploma -
Waimea College
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