ISABELLA KNOX
Wellington,WGN
Summary
Passionate and results-driven Assistant Manager with a strong background in delivering exceptional customer service and leading a tight-knit team . Adept at achieving and exceeding sales targets while ensuring customer satisfaction. Wishing to continue to apply my experience to help achieve sales goals, targets, and customer satisfaction. While also expanding my retail knowledge and enhancing my skills within retail management.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Calvin Klein
02.2024 - Current
- Monitored how store was tracking daily, ensuring all team were up to date with sales results, including week to day and month to day.
- Engaged with every customer, providing exceptional customer service and customer retention.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Accepting in and managing stock, ensuring high levels of stock accuracy.
- Enhanced store appearance for increased sales by maintaining high standards of merchandising and tidiness.
- Report to Area and regional managers regularly insuring they were up to date with all in store issues, sales results and customer quires.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager/Store Manager
Dusk Australasia
10.2022 - 02.2024
- Assisted upon opening and setting up the flagship store.
- Execute the planning and implementation of new store offers and deals on a weekly basis.
- Recruit and hired new team members, training them on proper protocols and customer service standards.
- Train and mentor team members to maintain high productivity and strive to meet KPI targets
- Collaborate closely with the Store Manager and Regional Manager to meet KPI targets.
- Create solutions and strategies to upsell maximizing profitability.
- Manage stock levels and deliveries, reporting any discrepancy's.
- Design and execute captivating merchandise displays to attract and engage customers
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Kitchen Line Cook
Quinn's Post Tavern
05.2018 - 06.2021
- Collaborated with front- and back-of-house team members to avoid service delays
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Working under a high pressure, fast past environment producing quality dishes on time constraints
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat
- Replenished food line ingredients and materials when running low
Education
NCEA Level 1 -
Heretaunga College
Upper Hutt, NZDiploma In Creativity And Arts Level 5 -
The Learning Connexion
Lower Hutt, NZ12.2020
New Zealand Certificate In Creativity Level 4 -
The Learning Connexion
Lower Hutt, NZ12.2019
Skills
- Sales strategies
- Customer Service
- Time Management
- Issue Resolution
- Attention to Detail
- Relationship building and management
- Stock management
References
Available on request
Timeline
Assistant Store Manager
Calvin Klein
02.2024 - Current
Assistant Store Manager/Store Manager
Dusk Australasia
10.2022 - 02.2024
Kitchen Line Cook
Quinn's Post Tavern
05.2018 - 06.2021
New Zealand Certificate In Creativity Level 4 -
The Learning Connexion
NCEA Level 1 -
Heretaunga College
Diploma In Creativity And Arts Level 5 -
The Learning Connexion
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