Isabella Tupp
Auckland,New Zealand
Summary
My name is Isabella Tupp and I am part Māori from the iwi Ngāti Maru. I am a student that attends Auckland University of Technology (AUT) in my first year. I'm a passionate individual who's driven and I'm accustomed to multitasking and working quickly to meet challenging demands. Committed to maintaining professional relationships to increase profitability and drive business results. I'm an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. I excel in developing efficient processes and aligning efforts with organizational goals.
Overview
3
3
years of professional experience
Work History
Assistant Event Manager
SMC Events
09.2024 - 04.2025
- Handled registration processes efficiently, delivering a smooth check-in experience for attendees.
- Managed budgets, ensuring cost-effective event organization without compromising quality.
- Collaborated with cross-functional teams to successfully execute large-scale events.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
Ice Cream Server
Peachy
10.2024 - 01.2025
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Cook's Assistant
Hey Bagel
03.2023 - 12.2024
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Sanitized frequented areas and equipment using approved supplies.
Customer Service Representative
Hey Bagel
03.2023 - 12.2024
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Worker (Volunteer)
The Warehouse Albany
06.2024 - 09.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
Babysitter
Parents Of The Children
04.2022 - 10.2023
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Communicated with parents about daily activities.
Childcare Volunteer Teacher
Life Church
05.2022 - 05.2023
- Improved student communication skills by incorporating group work and presentations into daily lesson plans.
- Developed strong relationships with parents and guardians, fostering a supportive home-school connection for each child''s success.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
Education
Bachelor of Arts - Event Management & Human Resources
Auckland University of Technology
Auckland, NZ10-2027
High School Diploma -
Albany Senior High School
Albany, NZ11-2024
Skills
- Ability to Work Under Pressure
- Communication Skills
- Adaptability
- Customer Service
- Leadership
- Friendliness
- Ability to Work in a Team
- Organisation skills
- Good listener
- Interpersonal communication
Languages
English
Native or Bilingual
Maori
Limited Working
Timeline
Ice Cream Server
Peachy
10.2024 - 01.2025
Assistant Event Manager
SMC Events
09.2024 - 04.2025
Warehouse Worker (Volunteer)
The Warehouse Albany
06.2024 - 09.2024
Cook's Assistant
Hey Bagel
03.2023 - 12.2024
Customer Service Representative
Hey Bagel
03.2023 - 12.2024
Childcare Volunteer Teacher
Life Church
05.2022 - 05.2023
Babysitter
Parents Of The Children
04.2022 - 10.2023
Bachelor of Arts - Event Management & Human Resources
Auckland University of Technology
High School Diploma -
Albany Senior High School
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