Isabella Walker
Carterton,Wairarapa
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive and pro-active attitude. I have a willingness to take on added responsibilities to help achieve team goals. I'm hardworking and passionate with great customer service experience and will go the extra mile to ensure customer satisfaction. I'm a fast learner with the ability to absorb and retain information.
Overview
3
3
years of professional experience
Work History
Front of House Manager
The Offering Greytown
04.2022 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect
- Trained new hires on company policies and procedures as well as proper food handling techniques
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
Front of House Employee
The Offering Greytown
04.2021 - 04.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties, ensuring the cafe was clean and prepared each day.
- Assisting servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience
Education
Diploma - Hospitality And Hotel Management
New Zealand School of Tourism
Wellington, NZ03.2022
New Zealand Certificate in Tourism Level 4 - Tourism And Travel Management
New Zealand School of Tourism
Wellington, NZ06.2021
NCEA -
Kuranui College
Greytown, NZ11.2020
Skills
- Guest Relations
- Conflict Resolution
- Complaint Handling
- Staff Management
- Hiring
- Training and mentoring
- POS system operations
- Employee Scheduling
Additional Information
References
Amy Jaquiery
2nd In-Charge, The Offering Greytown
027 453 6077
ajaquiery@outlook.com
Sophie Bidwill
Owner/ Director, Thunderpants
021 487 080
Timeline
Front of House Manager
The Offering Greytown
04.2022 - Current
Front of House Employee
The Offering Greytown
04.2021 - 04.2022
Diploma - Hospitality And Hotel Management
New Zealand School of Tourism
New Zealand Certificate in Tourism Level 4 - Tourism And Travel Management
New Zealand School of Tourism
NCEA -
Kuranui College
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