Isanne Hii
Dunedin,Otago
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction at Impression Restaurant through exceptional service and allergy awareness. Skilled in relationship management and safe food handling, I adeptly balanced multiple tables and ensured dietary safety, contributing to repeat business and a positive dining atmosphere. My dedication to cleanliness and guest needs consistently supported team efficiency and customer loyalty. Recent graduate with foundational knowledge in serving people and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Waitress Trainee
Impression Restaurant
02.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
SSK Mart
11.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Health Sciences
University of Otago
Dunedin, NZ12.2027
Skills
- Cleanliness
- Table Setting
- Order Taking
- Handling Complaints
- Food presentation
- Allergy awareness
- Menu Memorization
- Guest Seating
- High-volume dining
- Safe Food Handling
- Relationship Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Waitress Trainee
Impression Restaurant
02.2024 - Current
Cashier
SSK Mart
11.2019 - 02.2020
No Degree - Health Sciences
University of Otago
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