ISHA DEO
Auckland,New Zealand
Summary
Organized and dependable professional with a strong foundation in case management and customer service. Skilled in enhancing client satisfaction through personalized support and effective crisis intervention, ensuring compliance and confidentiality while addressing client needs.
Overview
8
8
years of professional experience
Work History
Case Manager
Emergency Assistance
Auckland, New Zealand
05.2024 - Current
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely
- Resolved client concerns and grievances promptly, enhancing overall client satisfaction
- Increased client satisfaction through diligent follow-up and personalized support
- Educated clients on available programs and services, enabling informed decisions about their care needs
- Maintained accurate documentation on all cases, ensuring compliance with regulations and safeguarding client confidentiality
Customer Service
Concentrix
Mount Albert, New Zealand
07.2022 - 02.2024
- Improved customer satisfaction by resolving inquiries and issues promptly
- Implemented new strategies to reduce average call handling time while maintaining high-quality service
- Streamlined communication channels to enhance efficiency in handling customer concerns
- Fostered team collaboration and continuous improvement to maintain a positive work environment
Gate Gourment
Mangere, New Zealand
06.2022 - 07.2022
- Enhanced customer satisfaction by providing timely and efficient gate services
- Streamlined boarding process for smoother transitions, coordinating with flight crew and ground staff
- Ensured accurate flight information displays by updating gate boards and monitor systems
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks
Customer Service Representative
САВ
Otahuhu, New Zealand
07.2021 - 06.2022
- Collaborated effectively with team members to enhance service quality
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Supported colleagues in resolving customer inquiries to ensure smooth operations
Curly Girls Salon
Fiji
08.2019 - 10.2020
- Improved team performance by implementing strategic game plans and conducting regular practice sessions
- Enhanced player skills through individualized coaching, focusing on strengths and areas for improvement
- Fostered a positive team environment by promoting sportsmanship, teamwork, and mutual respect among players
- Assisted head coach in devising game strategies, analyzing opponents, and preparing the team for competition
Librarian
Auckland Library
Mangere, New Zealand
05.2018 - 06.2018
- Streamlined library operations by implementing an effective automation system for book checkouts and returns
- Increased efficiency of cataloging processes by updating the library's digital database with accurate information
- Collaborated with IT professionals to troubleshoot and resolve technical issues related to the automation system
- Enhanced user experience through regular maintenance, upgrades, and customization of the library automation software
Education
Mental Health And Physio -
The Career Academy
07-2027
Certificate - Criminology
The Career Academy
06-2027
Certificate - Preschool Teaching
University Of Fiji
Suva, Fiji11-2021
Certificate -
Mangere College
Mangere, New Zealand01-2018
Certificate - Business of Law
Auckland University Of Technology
Auckland, AUKSkills
- Crisis Intervention
- Client Case Management
- Client Advocacy
- Needs Assessment
- Program Evaluation
- Communication excellence
- Problem-Solving
- Critical Thinking
- Customer Relations
- Customer Service
- Marketing
- Planning Skills
- Time Management
- Prioritization
- Adapts under pressure
- Interpersonal Skills
- Active listening
Accomplishments
- Hair dresser, 2021
- Pre-school teaching, 2021, level 3
- Red Cross, 03/01/22 - 04/01/22
- Cancer Society, 2023
- SPCA, 2022
Hobbies and Interests
- Meeting people of all ethnic groups
- Cooking
- Playing basketball
- Solving puzzles
Timeline
Case Manager
Emergency Assistance
05.2024 - Current
Customer Service
Concentrix
07.2022 - 02.2024
Gate Gourment
06.2022 - 07.2022
Customer Service Representative
САВ
07.2021 - 06.2022
Curly Girls Salon
08.2019 - 10.2020
Librarian
Auckland Library
05.2018 - 06.2018
Mental Health And Physio -
The Career Academy
Certificate - Criminology
The Career Academy
Certificate - Preschool Teaching
University Of Fiji
Certificate -
Mangere College
Certificate - Business of Law
Auckland University Of Technology