Isha Prabhakar

●Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

● Consistently meet set KPIs

● Ensuring that all customer enquiries are answered in a prompt and professional manner.
● Using on-line systems to access data and answer customer queries within predetermined service
times.
● Entering customer requests/queries on-line.
● Maintaining accurate customer records.
● Documenting and distributing clear, concise and appropriate technical support material to customers
as required.
● Liaising with other internal areas to provide answers for customers.
● Escalating more complex customer enquiries to relevant channels.
● Liaising with agents on customer queries and complaints.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Responded to customer requests for products, services and company information. Offered advice and assistance to customers, paying attention to special needs or wants.

• Answered customer telephone calls promptly to avoid on-hold wait times. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.