Summary
Overview
Work History
Education
Skills
Extra-Curriculars
Timeline
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Ishaan Sharma

Auckland

Summary

I am a hardworking and reliable individual with experience in sales, customer service, and online support. I am fluent in English and Hindi, and eligible to work in New Zealand. I'm extroverted and enjoy meeting and interacting with new people.

Overview

3
3
years of professional experience

Work History

Sales Associate

Harvey Norman
03.2023 - 10.2023
  • Provide exceptional customer service to ensure customer satisfaction as well as sales growth
  • Maintain organize merchandise displays to promote sales and ensure a clean and tidy store environment
  • Meet and exceed sales targets and specific attachment targets averaging approximately $10,000 in sales weekly working part-time alongside University while also maintaining a positive attitude and approachable demeanour
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Assessed customer's needs and utilized suggestive selling techniques to drive sales.

Online Assistant

The Warehouse Group
11.2021 - 01.2022
  • Assisted with online order processing and customer inquiries during the busy holiday season
  • Responded to customer emails and calls in a timely and professional manner
  • Maintained accurate records of online orders and resolved any issues that arose.

Customer Service Representative

Paradise Restaurant
07.2021 - 09.2021
  • Greeted customers and assisted with seating arrangements
  • Took processed customer orders and payments accurately and efficiently
  • Resolved customer complaints and concerns in a courteous and timely manner.

Team Member

McDonald's
11.2020 - 02.2021
  • Prepared and served food according to company standards and procedures
  • Operated cash register and processed payments
  • Maintained a clean and organized work environment.

Education

Bachelor’s Of Civil Engineering (Honors) -

University of Auckland
Auckland
12.2025

Accounting, Physics, Maths, Chemistry, English -

Auckland Boys’ Grammar School
Epsom, Auckland
11.2021

Skills

  • Excellent communication skills with ability to negotiate and sell
  • Workplace Safety
  • Age Verification
  • Meeting Deadlines
  • Attentive Service
  • Customer Service Best Practices
  • Assist Customers
  • Floor Care
  • Efficient Service
  • Set Up Procedures

Extra-Curriculars

  • Dance Workshops

- Attend and participate in various dance workshops weekly ranging from bollywood to hip-hop.

  • Modelling

- Participated in the Multicultural Bridge & Groom Fashion Show 2023.

  • Auckland Marathon

- Participated in and completed the Auckland Marathon in 2017 and 2018.

  • Volunteer Work

- Volunteered fortnightly at a swim school teaching kids aged 3-7 basic swimming skills and how to stay safe in the water.

- A volunteer at an Indian community charity centre that performs religious Indian shows to fundraise money for various charity and temples. I have performed in multiple shows organized by the them, including recent ones at Auckland Diwali Festival and will continue to do so.

  • Sports

- I played basketball and cricket during my intermediate and secondary-school years as well as rowing during secondary-school and currently play basketball, badminton, cricket and table tennis socially.

Timeline

Sales Associate

Harvey Norman
03.2023 - 10.2023

Online Assistant

The Warehouse Group
11.2021 - 01.2022

Customer Service Representative

Paradise Restaurant
07.2021 - 09.2021

Team Member

McDonald's
11.2020 - 02.2021

Bachelor’s Of Civil Engineering (Honors) -

University of Auckland

Accounting, Physics, Maths, Chemistry, English -

Auckland Boys’ Grammar School

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Ishaan Sharma