ISHAAN SONAR

A salesperson is responsible for providing exceptional customer service by understanding customer needs, recommending suitable products, and delivering engaging demonstrations. They possess strong product knowledge across various technology and electronics, allowing them to educate customers on features, warranties, and after-sales services. They consistently meet and exceed sales targets through upselling, cross-selling, and promoting financing and loyalty programs. Additionally, they contribute to store operations by maintaining well-stocked displays, assisting with inventory management, and ensuring a clean and organized shopping environment. Working collaboratively with the team, they adhere to company policies.

A customer service representative is responsible for delivering exceptional customer support by assisting with inquiries, processing returns and exchanges, and resolving complaints efficiently. They manage transactions accurately, including payments, refunds, while also handling paperwork related to financing and warranties. With strong product knowledge, they provide information on promotions, loyalty programs, and product recommendations to enhance the customer experience. Additionally, they contribute to store operations by maintaining a tidy service area, assisting with stock management, and coordinating repairs or deliveries. Working collaboratively with the team, they uphold company policies and ensure a high standard of professionalism.