Ishani Singh
Auckland,AUK
Summary
Dynamic and motivated professional with a proven record of generating and building relationships and managing projects from concept to completion. With excellent organizational and analytical skills, come from my supervisor and CSR work experiences.
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, and inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Aims Global Immigration and Education Services
04.2023 - Current
- To oversee the performance of sales assistants, ensuring compliance with company processes whilst suggesting improvements for sales processes; liaise with marketing team.
- Building relationships with key clients and establishing long-term business partnerships with them.
- Ensure sales assistants and those selling (including yourself) have the tools and training they need to succeed in their jobs, including quote giving and negotiations.
- Use sales skills and techniques to qualify and convert leads, involving LIAs where required.
- Maintain records of sign-ups and use these figures to devise strategies to boost sales
- Analyze sales trends and feedback to the marketing team on initiatives and campaigns.
- Work with the visa processing team to identify sales opportunities and feed that back to sales assistants.
- Keep abreast of policy changes and industry conditions and utilize this market intelligence to forecast impact on sales for Aims Global.
- Mobilize teams (in visa processing and sales as needed) to maintain a full pipeline.
- Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics.
- Review reports from the company database to identify areas of improvement or new opportunities for growth in the company’s market share.
- Maintain concentrated efforts in ensuring Aims Global sales reach 100% of the target every month.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
Sales Representative
Aims Global Immigration and Education Services
07.2020 - 03.2023
- Be the first point of call for leads and make contact within stipulated timeframes
- Qualify leads, and showcase high levels of customer service
- Managing B2B clients with senior licensed immigration advisers and assisting them
- Ascertain customer needs, taking special note of urgencies and prioritizing as required
- Take appropriately detailed notes to capture key information
- Escalate qualified leads to licensed immigration advisers and close them with them or as advised
- Draw up necessary contracts/paperwork
- Maintain follow-up where needed
- Use CRM for lead and contract management
- Coordinate meetings and office communication.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
Customer Service Representative
Springfree Trampolines
01.2018 - 01.2019
- Attend queries from potential customers by answering product and service questions
- Front line of support for clients and customers
- Serves customers by providing product and service information
- Resolving product and service problems
- Process orders, forms, applications, and requests.
Education
Bachelor of Journalism and Mass Communication -
Guru Gobind Singh Indraprastha University
Graduate Diploma in Applied Management -
Otago Polytechnic
Skills
- Sales Presentations
- Effective selling techniques
- Sales strategy development
- Management Support
- Sales Strategies
- Goals and performance
- Sales Reporting
- Sales team oversight
- Staff Management
- Analyzing data
- Operations
- Sales Analysis
- Database Management
- Workflow Management
- Marketing
Personal Information
Title: Sales and Enquiries Supervisor
Hobbies and Interests
- Travelling
- Stargazing
- Trying new restaurants
- Cooking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Travelling
Having migrated to New Zealand six years ago, I embarked on a transformative journey filled with awe-inspiring adventures and enriching cultural experiences.
My time in New Zealand not only broadened my horizons but also honed invaluable skills such as adaptability, resilience, and cultural competence. It reinforced my passion for exploration and instilled in me a profound respect for the environment and diverse cultures.
I am passionate about documenting my experiences through photography.
Timeline
Sales Supervisor
Aims Global Immigration and Education Services
04.2023 - Current
Sales Representative
Aims Global Immigration and Education Services
07.2020 - 03.2023
Customer Service Representative
Springfree Trampolines
01.2018 - 01.2019
Bachelor of Journalism and Mass Communication -
Guru Gobind Singh Indraprastha University
Graduate Diploma in Applied Management -
Otago Polytechnic
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