Ishfaq Bashir Masih
Housekeeping
Auckland,Mangere
Summary
Dynamic Assistant Executive Housekeeper with over 13 years of experience in the hospitality industry, dedicated to elevating operational efficiency and enhancing guest satisfaction. Proven expertise in supervising housekeeping teams, managing daily operations, and implementing quality assurance standards to ensure exceptional service delivery. Committed to training and mentoring staff to foster a cooperative work environment and improve performance standards. Proficient in MS Office and Opera, with strong communication and interpersonal skills that facilitate seamless collaboration across departments. Passionate about maintaining high cleanliness standards and creating a welcoming atmosphere for guests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant executive housekeeper
Faletli's Hotel
11.2017 - 09.2025
- Supervise and coordinate activities of room attendants, house attendants, public area cleaners, and floor supervisors.
- Manage daily operations of housekeeping and laundry functions, ensuring optimal efficiency.
- Enforce quality assurance standards within Housekeeping Department and implement cost control measures.
- Train and mentor staff to enhance service delivery and performance.
- Collaborate with management to develop and implement housekeeping policies and procedures.
Housekeeping Supervisor
Nishat Hotel Group
06.2016 - 12.2017
- Maintained cleanliness of guestrooms, work areas, and hotel premises to uphold high cleanliness standards.
- Coordinated daily housekeeping operations to ensure efficient workflow and adherence to operating standards.
- Supervised room attendants, enhancing guest satisfaction and overall experience.
- Assisted Housekeeping Manager with various tasks, contributing to team objectives.
- Implemented training for new staff, ensuring compliance with housekeeping protocols and procedures.
Housekeeping Supervisor
Park Lane Hotel
05.2014 - 05.2016
- Maintained cleanliness of guestrooms, work areas, and hotel premises to uphold high cleanliness standards.
- Coordinated daily housekeeping operations to ensure efficient workflow and adherence to operating standards.
- Supervised room attendants, enhancing guest satisfaction and overall experience.
- Assisted Housekeeping Manager with various tasks, contributing to team objectives.
- Implemented training for new staff, ensuring compliance with housekeeping protocols and procedures.
Senior Room attendant
Park Lane Hotel
02.2012 - 05.2014
- Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.
- Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.
- He/she should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards.
- Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Education
Hospitality Expert (Level 2) -
NAVTTC
07.2025
FA - undefined
Govt.Shalimar college for boy
Lahore, Punjab08.2007
Skills
- Ms Office & Opera
- Good Communication & Interpersonal skills, cooperative and ability to learn new tools
Extra-curricular activities
The salvation army Church, Punjab Lahore JANUARY 2024 — SEPTEMBER 2025 The salvation army as church youth accountant.
Certification
Honesty Award
(May 2014) Park Plaza Hotel
(April 2015) Park Lane Hotel
(September 2015) Park Lane Hotel
(July 2018) Faletti's Hotel
(Dec 2018) Faletti's Hotel
Languages
English
Urdu, Punjabi
Timeline
Assistant executive housekeeper
Faletli's Hotel
11.2017 - 09.2025
Housekeeping Supervisor
Nishat Hotel Group
06.2016 - 12.2017
Housekeeping Supervisor
Park Lane Hotel
05.2014 - 05.2016
Senior Room attendant
Park Lane Hotel
02.2012 - 05.2014
FA - undefined
Govt.Shalimar college for boy
Hospitality Expert (Level 2) -
NAVTTC
Hobbies
Hard work only
Award
Honesty Award, May 2014 ., April 2015, September 2015., July 2018, Dec 2018, Award, May 2025, Jan 2015 ., April 2018, July 2024, May 2025, Mar 2023, Dec 2020, Jan 2022
Courses
- Hospitality expert, Government of Pakistan (NAVTTC)
- JANUARY 2025 — JULY 2025
Employee of the month
Employer of the month
- ( Jan 2015 ) Park Plaza Hotel
- ( April 2018 ) Faletti's Hotel
- ( Dec 2020 ) Faletti's Hotel
- ( Jan 2022 ) Faletti's Hotel
- ( Mar 2023 ) Faletti's Hotel
- ( July 2024 ) Faletti's Hotel
- ( May 2025 ) Faletti's Hotel