ISHRAT AMANA
Summary
Homemaker My work experience on different GDS Systems [Rapid Live, MARS, AMADEUS, GALILEO, SABRE, AIRFARES and GYM (Group Yield Management)] has given me advance knowledge of Fare rules, Proration and Interline Rules and Interline agreements. My competent nature of analyzing the fraudulent activities and resolving pricing discrepancies, gave me the opportunity to take up the Extra-Curricular activities during my work tenure in Emirates.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fare Auditor
Emirates Airline
- UAE Online and Interline Fare Audit Refund Audit
- Ticketing and Reservation Staff
Al Barakah Travel, Tourism
- Sharjah, UAE
- Ticketing and Reservation (Galileo) Dealing in cargo
- Preparing Local Purchase Order (LPO), Receipt Voucher and other documents
- Tele-Sales Marketing
Tele-Interviewer
Pan Arab Research Centre, International Autumn Trade
- Face to Face Interview
- Other office work like Data Entry and Back Checking
- Sales and Marketingh, Dubai, UAEdays event
- Collect Business Cards and Sell Chinese Booklets Encourage people to buy business Catalogs.
Ticketing and Reservation Trainee
Asian Gulf Travels
- Manual Ticketing and Reservation
- Other office work like preparing Sales Invoice and Exchange Orders.
Abacus Trainer
Self_employed
08.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Revenue Audit Supervisor
Emirates Airline
08.2010 - 08.2015
- Control the Fare Audit process by allocating stations to the respective Fare Auditors
- Supervise, support, and provide feedback to the Fare Auditors
- Handle the Portal Reversals and under-collection queries efficiently
- Resolve fare irregularities in GDS (MARS, Amadeus, Galileo) systems by notifying the concerned HO Pricing department
- Refund, Reissue, Revalidation and Tax Audit of Auto & Manual priced tickets
- Liaise with HO Pricing - Pricing Distribution officers and superintendents
- Review current process and suggest new/improved methods of processing
- Extra-Curricular Activities
- Prepared New Refund Audit SOP (Standard Operating Procedures) of EKR (Emirates Revenue Accounts Dept.)
- Assisted in the development of new Fare Audit Rapid Module
- Assisted in the development of New Refund Audit Rapid Module
- Prepared New Refund Audit Policies - Outside the Fare Rules.
Senior Accounts Assistant (EK Fare Auditor)
Emirates Airline
05.2002 - 07.2002
- Attention to details Quality of Work, Have been a part of Quality Champion of Fare Audit Team for 6 months
- Assisted CCD Refund processing team
- Online and Interline Fares Audit, Refund Audit and Tax Audit
- Assisted the supervisors/team leaders in additional Adhoc audit like Re-issue and Revalidation audit.
Education
MBA - Finance
Manipal Academy of Higher Education
B.Com - Commerce
Madurai Kamaraj University
undefined
The Central School
undefined
The Central School
Certification
Apr2021
Amadeus (Central Reservation System) in Airline Management
Apr2021
Galileo (Central reservation System) in Airline Management
Jan2014
Advanced Emirates Ticketing for Revenue Accounts
Mar2011
Supervisory Leaderships Essentials
Apr2010
Foundations of Team Leading
Aug2006
Standard Fares and Ticketing
Aug2003
Tally Accounting
Mar2003
IATA/UFTAA Foundation Course
Timeline
Abacus Trainer
Self_employed
08.2022 - Current
Revenue Audit Supervisor
Emirates Airline
08.2010 - 08.2015
Senior Accounts Assistant (EK Fare Auditor)
Emirates Airline
05.2002 - 07.2002
Fare Auditor
Emirates Airline
Al Barakah Travel, Tourism
Tele-Interviewer
Pan Arab Research Centre, International Autumn Trade
Ticketing and Reservation Trainee
Asian Gulf Travels
MBA - Finance
Manipal Academy of Higher Education
B.Com - Commerce
Madurai Kamaraj University
undefined
The Central School
undefined
The Central School
Similar Profiles
Eduardo Jr RoncoEduardo Jr Ronco
Facilities Officer at Emirates Group, Emirates AirlineFacilities Officer at Emirates Group, Emirates Airline
KENNETH OPOKU BOATENGKENNETH OPOKU BOATENG
Customer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group SecurityCustomer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group Security
Abdulrahman Jama Haji AliAbdulrahman Jama Haji Ali
Crew Scheduling and Planning Officer at Emirates AirlineCrew Scheduling and Planning Officer at Emirates Airline
Marwan AbdelhamidMarwan Abdelhamid
Senior Cabin Crew Member at emirates airlineSenior Cabin Crew Member at emirates airline
Sabah Naaz AnsariSabah Naaz Ansari
Fare Auditor at WNSFare Auditor at WNS