Isimaifou Mangaoa
Auckland,Parnell
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
27
27
years of professional experience
Work History
Service Co-ordinator
Fire Security Services
03.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Implemented quality control measures to ensure consistent standards across all services provided.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Operations Support Assistant
Wormald
04.2019 - 03.2023
- Improved operational efficiency by streamlining processes and implementing best practices in daily operations.
- Assisted with the development of new procedures for increased productivity and reduced errors.
- Maintained accurate records of inventory levels, ensuring timely replenishment and minimizing stockouts.
- Coordinated with cross-functional teams to ensure smooth execution of projects and aligned goals.
- Provided exceptional customer service, resolving issues quickly and maintaining a high level of client satisfaction.
- Supported team members in their tasks, providing guidance and resources as needed to achieve shared objectives.
- Assisted management in creating training materials for new hires, contributing to the overall success of onboarding programs.
- Maintained a safe and organized work environment, adhering to company policies and regulations while promoting a positive workplace culture.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Self-Storage Consultant
National Mini Storage
11.2021 - 04.2022
- Increased storage efficiency by implementing data deduplication and compression techniques.
- Reduced downtime for clients by troubleshooting and resolving storage-related issues promptly.
- Optimized storage systems performance through regular monitoring and maintenance tasks.
- Managed successful data migrations, ensuring minimal impact on business operations.
- Contributed to the development of internal documentation detailing standard operating procedures related to storage management activities.
- Maintained high levels of customer satisfaction by delivering prompt, reliable assistance on all inquiries related to data store services.
- Assisted in the establishment of a comprehensive knowledge base for storage-related issues, expediting resolution times and improving overall support quality.
Telesales Business Consultant
NZINVEST
07.2016 - 03.2019
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Appointment Setter
Auckland Academy Of Learning
07.2016 - 07.2016
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Scheduled and confirmed appointments and meetings for senior management team.
Outbound Sales Representative
Momentum Life
05.2016 - 06.2016
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Conducted market research to stay informed about industry trends, enabling the customization of messaging for increased relevance to target audiences.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed extensive knowledge of products and services to better assist customers.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
Outbound Sales Consultant
Callcentre People
03.2015 - 04.2016
- Increased lead generation by proactively reaching out to potential clients via phone and email.
- Built strong client relationships through consistent follow-up, addressing concerns, and providing tailored solutions.
- Boosted sales revenue by effectively communicating product benefits and features to prospective customers.
- Developed a thorough understanding of company products and services to confidently address client inquiries.
- Provided valuable input during team meetings that led to improvements in outbound sales processes and procedures.
- Strengthened brand awareness by representing the company professionally at all times during interactions with prospective clients.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Telephone Sales Representative
DairyCare NZ
08.2014 - 11.2014
- Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
- Developed rapport with customers through active listening and personalized product recommendations.
- Maintained detailed records of customer interactions to ensure accurate order processing and follow-up communication.
- Generated leads for potential new business opportunities through targeted outbound calls and referrals.
- Maintained strong call control to keep customers focused on sales offerings.
- Answered calls, took messages, and transferred calls to correct individuals.
- Developed extensive knowledge of products and services to better assist customers.
Call Center Interviewer
UMR Research
03.2013 - 08.2014
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues.
- Increased call center efficiency by utilizing effective time management and multitasking skills.
- Achieved high-quality service standards by adhering to company policies and procedures.
- Contributed to team success by consistently meeting or exceeding performance targets.
Telemarketer
ViAGO
08.2010 - 12.2013
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
Collector
Statistics New Zealand
02.2013 - 03.2013
- Ensured accurate data collection by diligently reviewing each collected form for errors and completeness.
- Improved overall response rates by implementing follow-up strategies with non-responding households.
- Maintained confidentiality of respondents'' personal information, adhering to strict federal guidelines and regulations.
- Managed challenges faced during fieldwork, such as language barriers, through effective communication skills and cultural sensitivity.
- Provided exceptional customer service to respondents, addressing concerns and answering questions related to the census process.
- Completed assigned territory within specified deadlines, contributing to an efficient team workflow and timely completion of overall project goals.
Call Center Interviewer
Air Movement Solutions
02.2010 - 06.2010
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues.
- Increased call center efficiency by utilizing effective time management and multitasking skills.
Office Assistant
NZ Delicatessen Ltd
02.2008 - 11.2009
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Call Center Interviewer
Synovate
01.2006 - 01.2009
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues.
- Increased call center efficiency by utilizing effective time management and multitasking skills.
Data Entry Operator
Kawasaki Motorcycle Distributors
03.2001 - 02.2008
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
- Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
Data Entry Operator
Progressive Enterprises Ltd
02.1997 - 08.2000
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
- Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
- Supported business growth by maintaining up-to-date databases, enabling informed decisionmaking.
- Maintained high levels of customer satisfaction by responding promptly to inquiries and addressing concerns effectively.
- Worked closely with supervisors to identify areas for improvement within existing work processes or procedures related specifically to Data Entry Operator roles.
- Communicated effectively with team members and management to ensure project specifications were understood, followed, and met at all times.
- Completed data entry tasks with accuracy and efficiency.
Education
No Degree -
Niue High School
Niue Computer Course
Waikato Polytechnic
Hamilton, NZ01.1997
Skills
- Individualized Service Plans
- Accurate Recordkeeping
- Community Liaison
- Resource Utilization
- Active Listening
- Customer Service
- Task Prioritization
- Time Management
- Organizational Skills
- Empathy and Compassion
- Multitasking Abilities
Timeline
Service Co-ordinator
Fire Security Services
03.2023 - Current
Self-Storage Consultant
National Mini Storage
11.2021 - 04.2022
Operations Support Assistant
Wormald
04.2019 - 03.2023
Telesales Business Consultant
NZINVEST
07.2016 - 03.2019
Appointment Setter
Auckland Academy Of Learning
07.2016 - 07.2016
Outbound Sales Representative
Momentum Life
05.2016 - 06.2016
Outbound Sales Consultant
Callcentre People
03.2015 - 04.2016
Telephone Sales Representative
DairyCare NZ
08.2014 - 11.2014
Call Center Interviewer
UMR Research
03.2013 - 08.2014
Collector
Statistics New Zealand
02.2013 - 03.2013
Telemarketer
ViAGO
08.2010 - 12.2013
Call Center Interviewer
Air Movement Solutions
02.2010 - 06.2010
Office Assistant
NZ Delicatessen Ltd
02.2008 - 11.2009
Call Center Interviewer
Synovate
01.2006 - 01.2009
Data Entry Operator
Kawasaki Motorcycle Distributors
03.2001 - 02.2008
Data Entry Operator
Progressive Enterprises Ltd
02.1997 - 08.2000
No Degree -
Niue High School
Computer Course
Waikato Polytechnic
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