Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Isla Divan

Christchurch,CAN

Summary

Dynamic and customer-focused professional with extensive experience at Columbus Coffee Timaru and Hector Blacks Timaru. Proven ability in delivering exceptional service and preparing high-quality beverages. Skilled in point-of-sale systems and maintaining cleanliness, ensuring a welcoming environment that enhances guest satisfaction. Recognized for critical thinking and teamwork during peak service times.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front of House Staff Member

Columbus Coffee Timaru
Timaru , Timaru
11.2024 - 02.2025
  • Processed payments accurately using point-of-sale systems.
  • Supported team members during peak service times for smooth operations.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Provided exceptional customer service to ensure satisfaction.
  • Assisted with food preparation tasks as needed.
  • Served and prepared cabinet food, meals, coffee, and other drinks.

Bartender

Hector Blacks Timaru
Timaru , Timaru
03.2024 - 01.2025
  • Performed opening and closing duties including restocking supplies.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Education

Bachelor of Criminal Justice - Law

University of Canterbury
Christchurch, New Zealand, NZ
10-2027

NCEA LEVEL 3 MERIT ENDORSED -

Roncalli College
Timaru, NZ
11-2024

Skills

  • Customer service
  • Critical thinking
  • Cleanliness
  • Food presentation
  • Professional appearance
  • Order taking
  • Point of sale systems
  • Food preparation
  • Money handling
  • Preparing cocktails
  • Preparing coffee

Certification

  • Fire and Emergency New Zealand First Responder First Aid.

Accomplishments

  • Spirit of Adventure Amokura Award 2023
  • South Canterbury Hockey U18 player of the year 2024

References

References available upon request.

Timeline

Front of House Staff Member

Columbus Coffee Timaru
11.2024 - 02.2025

Bartender

Hector Blacks Timaru
03.2024 - 01.2025

Bachelor of Criminal Justice - Law

University of Canterbury

NCEA LEVEL 3 MERIT ENDORSED -

Roncalli College

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Isla Divan