Summary
Overview
Work History
Skills
Statement
Personal Qualifications
References
Timeline
Generic

Isla Fraser

Chedworth,Hamilton

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Reliable Support Worker offering over 8 year background providing vulnerable individuals with care to improve quality of life. Warm and friendly professional committed to orchestrating support for families Certified in health and support level 2 currently studying level 3. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Support Worker

Access Community Health
09.2021 - Current
  • Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
  • Provided emotional support to patients during difficult times such as illness or bereavement periods.
  • Provided personal care and support to clients with a range of physical and mental health needs.
  • Responded quickly and calmly in emergency situations involving medical crises or accidents.
  • Ensured that all equipment used was stored safely when not in use following manufacturer's guidelines.
  • Administered medication according to prescribed instructions and monitored patient response to treatment.
  • Assisted clients in maintaining an active lifestyle by accompanying them on walks outdoors.
  • Assisted clients with personal care, such as showering and dressing.

Process Production Worker

Prolife Food LTD
TeRapa, Hamilton
09.2019 - 06.2021
  • Machine Operator (Product wrapper, mixer and packer), Hourly checks and samples taken, Relieve T.I.C,
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Communicated with team members regarding tasks assigned during shift.
  • Followed safety protocols while operating machines and equipment.
  • Reported any issues to supervisor immediately for resolution.
  • Inspected product quality prior to packaging and shipment.

Hospitality Worker

Cabbage Tree Cafe
, Whangarei
07.2018 - 01.2019
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.

Cleaning Housing NZ Houses (HNZ)

A Grade Cleaning
09.2016 - 07.2018
  • Chemical use, Working unsupervised, Teamwork

Cleaning Assistant

Casablanca Motel Whangarei
, Whangarei
06.2015 - 07.2016
  • Working unsupervised,
  • Front counter,
  • Teamwork
  • Cleaned bathrooms, including toilets, sinks and mirrors.
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Emptied trash cans and disposed of waste materials properly.
  • Efficiently managed time between multiple tasks throughout the day.
  • Inspected facilities for potential hazards or maintenance needs.

Hospitality Worker

Jesters pies Whangarei
, Whangarei
08.2014 - 05.2015
  • Working unsupervised
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Served food and drinks to customers in a timely manner.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.

Support Worker

McIsaac's Caregiving Agency
Tokoroa, Tokoroa
05.2011 - 07.2014
  • Exercises done, Prescribed meds given to clients, Cares done.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Assisted clients with personal care, such as showering and dressing.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Provided emotional and practical support to vulnerable adults.

Cafe Worker

Lomand Bakery
Tokoroa, Tokoroa
01.2011 - 05.2012
  • Cleaning
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Managed cash register operations efficiently and accurately.

Skills

  • Meal Planning and Preparation
  • Experienced With disability Patients
  • Clean Driving Record
  • Emotional Support
  • Mobility Support
  • Recreational Activities
  • Personal Care Assistance
  • Mobility Assistance
  • Meal Preparation
  • Daily Living Assistance
  • Cleaning and Sanitizing

Statement

I feel I would be an asset to any business wishing to employ me, as i am hardworking, I give and put 100% in to every and anything I do. I am confident, capable, self-motivated with excellent communication skills and a friendly easy-going manner. I also have a hard working, positive attitude and produce an excellent standard of work with the ability to learn quickly. I currently have my own reliable transport To be able to attend employment.

Personal Qualifications

  • National Certificate in Employment skills, level 1
  • N.Z.Q.A Units achieved in Computers
  • NZQA Level 2 Support Work

References

  • Melissa More, 0276183300
  • Lottie Siosi-Preston, 02102987100
  • Jamellia Collier, 0225658594

Timeline

Support Worker

Access Community Health
09.2021 - Current

Process Production Worker

Prolife Food LTD
09.2019 - 06.2021

Hospitality Worker

Cabbage Tree Cafe
07.2018 - 01.2019

Cleaning Housing NZ Houses (HNZ)

A Grade Cleaning
09.2016 - 07.2018

Cleaning Assistant

Casablanca Motel Whangarei
06.2015 - 07.2016

Hospitality Worker

Jesters pies Whangarei
08.2014 - 05.2015

Support Worker

McIsaac's Caregiving Agency
05.2011 - 07.2014

Cafe Worker

Lomand Bakery
01.2011 - 05.2012

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Isla Fraser