Isla Robinson

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Served high customer volumes during special events, nights, and weekends.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Established welcoming atmosphere by greeting each guest warmly.
• Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
• Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.

• Helped guests at tables when in need of assistance.

• Exceeded company expectations in terms of total trees planted per day while maintaining high standards for accuracy and quality.
• Collaborated effectively with other crew members on larger-scale projects involving teamwork and coordination between multiple teams or departments.
• Facilitated the proper disposal of waste materials and debris from planting sites, ensuring a clean and environmentally friendly work environment.