Summary
Overview
Work History
Education
Skills
Timeline
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Isla Sherwood Thompson

Queenstown,OTA

Summary

Enthusiastic and adaptable graduate with considerable customer service experience and strong skills in problem-solving, communication, and teamwork. Experienced in cash management and delivering high-quality service. As a linguist, excels in interpersonal communication to foster a positive environment. Eager to apply a versatile skill set to new challenges.

Overview

6
6
years of professional experience

Work History

Hostel Receptionist & Housekeeping

Adventure Hostels
03.2024 - Current
  • Welcome guests, orientate them, and resolve queries for optimal experiences.
  • Manage cash, process payments, and balance the till accurately.
  • Seamless management of reservations through various booking platforms, ensuring precise guest information and room availability.
  • Coordinate housekeeping for timely room turnovers and high cleanliness standards.

Distillery Tour Guide & Brand Ambassador

Ian Macleod Distillers
06.2023 - 01.2024
  • Facilitated memorable experiences for diverse groups by tailoring tours to different ages, cultural backgrounds, and language abilities.
  • Collaborated with the team to enhance tour quality and visitor satisfaction.
  • Managed tour schedules effectively while adapting to special requests and unforeseen circumstances.
  • Received positive client reviews for strong communication and thorough knowledge.

Event Caterer

Skinners of Kippen
08.2018 - 12.2019
  • Prepared and delivered catering for large-scale events as part of a team.
  • Upheld strict hygiene standards.
  • Efficiently processed cash and card payments.
  • Manual handling by loading and unloading produce for large events.
  • Showcased a professional yet open and friendly attitude.

Education

Master of Arts - Spanish

University of Edinburgh
Edinburgh
07.2023

Skills

  • Intermediate-high Spanish, basic Catalan
  • Detail orientated
  • High working standards
  • Complaint Handling
  • Proficient in Microsoft Offices
  • Excellent Communication
  • Adaptability and Flexibility
  • Payment Processing

Timeline

Hostel Receptionist & Housekeeping

Adventure Hostels
03.2024 - Current

Distillery Tour Guide & Brand Ambassador

Ian Macleod Distillers
06.2023 - 01.2024

Event Caterer

Skinners of Kippen
08.2018 - 12.2019

Master of Arts - Spanish

University of Edinburgh

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Isla Sherwood Thompson