Isla SMITH
Matamata
Summary
Experienced funeral director with extensive experience in managing funeral arrangements and providing compassionate support to grieving families. Known for strong focus on care, compassion and accuracy. Reliable and adaptable, skilled in all aspects of customer care. Successfully co-ordinating funeral services with care and dignity, ensuring seamless operations. Demonstrating strong interpersonal skills and management.
Overview
17
17
years of professional experience
Work History
Funeral Director
Waterson's Funeral Services
Matamata, WKO
05.2021 - Current
- Coordinating funeral services, ensuring accuracy and compliance within legal regulations and family requests.
- Developing personalized memorial services, tailoring funerals to reflect individual lives and preferences.
- General office administration.
- Efficiently engaging with local organizations, contractors, building relationships and networking within the community.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Managed all aspects of funeral arrangements for smooth and efficient services.
- Liaised between hospitals, doctors, coroners and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussing nature of funeral services, final dispositions and funeral costs with family members.
Production Team Member
30 Seconds Ltd
Matamata
01.2020 - Current
- Accuracy
- Record keeping
- Picking and packing
- Stock management
- Equipment maintenance
- Labelling
- Health and safety
- Time management
Café Manager
Star Food Café
Matamata
01.2015 - 01.2020
- Executed cash transactions quickly and accurately
- Suggested new food items and monitored sales trends to increase sales
- Developed cost-saving solutions to maximize profits
- Maintained daily baking records and food safety operations ensuring food is prepared to the highest standard
- Trained staff in food preparation, money handling and cleaning roles
- Providing excellent service and attention to customers’ needs
- Organising large catering out jobs ensuring all aspects of delivery, communication and cost is managed to the highest standard
- Developed a simple efficient cleaning schedule, food safety checklist and daily baking logs ensuring all systems are easy to maintain and manage
- Ensured daily inventory is monitored for cost effectiveness and stock control
Shift Manager
McDonalds
Matamata
01.2009 - 01.2013
- Completed safety and security modules to ensure staff safety at all time
- Ensured staff morale was high and provided a positive working environment
- Managed Health & Safety meetings and ensured all H&S policies and procedures were heard to by all staff
- Managed day to day operations, including supervising and delegation for up to 18 staff
- Recruited, hired and trained new employees, including reviewing of individual performance
- Monitored trends from previous years and adjusted labour and inventory to match projected sales
- Completed thorough opening, closing and shift changeovers to maintain operational standards each day
Education
McDonalds CoOp
Auckland09-2011
Skills
- Admin support
- Customer-orientated
- Friendly and out-going
- Reliable
- Strong & Compassionate communication skills
- Regulatory compliance
- Budgeting and finance
- Customer education
- Problem-solving
- Attention to detail
- Accuracy
Timeline
Funeral Director
Waterson's Funeral Services
05.2021 - Current
Production Team Member
30 Seconds Ltd
01.2020 - Current
Café Manager
Star Food Café
01.2015 - 01.2020
Shift Manager
McDonalds
01.2009 - 01.2013
McDonalds CoOp