Summary
Overview
Work History
Education
Skills
Details
Personal Information
References
Hobbies and Interests
Timeline
Generic
Isobel Rogers

Isobel Rogers

Masterton,New Zealand

Summary

I am a very passionate hard working person who likes to give 100 percent. I have had years of experience in the hospitality business and running my own business for 4 years which included Interior design. I am very creative and adaptable to learning new skills and having an eye for detail. I have managed a very busy household also for 20 years with my 6 children which has given me the skills of time management communication skills and problem-solving even though I have taken all my roles in life seriously I still have a sense of humour. I feel I have a great rapport with customers in our community. I believe I am trustworthy and have been honest. I believe I am Dedicated to Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business.

Overview

27
27
years of professional experience

Work History

Sales & Services Manager

Farmers
03.2023 - 01.2024
  • Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
  • Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
  • Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
  • Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Visual Merchandiser

Farmers
12.2021 - 03.2022
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.

Papillion Studio

My own Business
01.2014 - 01.2018
  • I had a furniture shop in the heart of Kuripuni Village, Designing my own furniture, talking to customers and developing my communication skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Implemented creative visual merchandising strategies to maximize product exposure in retail environments.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

The Warehouse

The Warehouse
02.2001 - 01.2013
  • Night Full with the Warehouse Team.
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Collaborated with team members to achieve high-performance results in a fast-paced retail setting.
  • Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.

Copthorne Hotel

Copthorne Hotel
01.2006 - 01.2007
  • Managing the Bar and Money Handling.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Stella Trusthouse

Stella
01.2003 - 01.2005
  • Duty Manager, Bar Tender, Cleaner and handling money
  • I was in charge looking after the front of the house, working with customers and making sure they were happy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

JNL

JNL
12.1998 - 01.2000
  • Worked on a variety of machines throughout the whole company, was also a team leader where my skills were portrayed to make sure the team worked together and kept safe around dangerous machines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

process worker

international timber ltd
01.1997 - 01.1998
  • In this job we had to process wood with the crew members and in dangerous situations
  • This job taught us the importance of working with others and having communication skills.

Education

Wairarapa College

Kuranui College
01.1996

Skills

  • Leadership and Teamwork
  • Decision Making
  • Ability to Multitask
  • Critical thinking and problem solving
  • Effective Time Management
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Customer Service
  • Teamwork
  • Adaptability
  • Communication Skills
  • Fast Learner
  • Visual Merchandising
  • Fashion Styling
  • Staff Development
  • Sales Support
  • Operations Management
  • Service Delivery
  • Task Delegation
  • Time Management
  • Problem-Solving
  • Customer Service Management
  • Workplace Safety
  • Goal-Oriented
  • Relationship Building
  • Business Development
  • KPI Monitoring
  • Team Leadership

Details

YES, 04/17/1982, NZ Invercargill, European/Maori

Personal Information

Title: VISUAL MERCHANDISER

References

Dave Borman, Venture Consulting Limited, 0274463259

Andrea Maorigurl +61422370966 

Hobbies and Interests

  • Surfing
  • Skating
  • Biking
  • Walks
  • Canoeing
  • Plants
  • Sewing

Timeline

Sales & Services Manager

Farmers
03.2023 - 01.2024

Visual Merchandiser

Farmers
12.2021 - 03.2022

Papillion Studio

My own Business
01.2014 - 01.2018

Copthorne Hotel

Copthorne Hotel
01.2006 - 01.2007

Stella Trusthouse

Stella
01.2003 - 01.2005

The Warehouse

The Warehouse
02.2001 - 01.2013

JNL

JNL
12.1998 - 01.2000

process worker

international timber ltd
01.1997 - 01.1998

Wairarapa College

Kuranui College

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Isobel Rogers