Isobel Solomon
Turua,Waikato
Summary
Service-oriented customer service based Manager with a background of both customer service, corporate administration, and hospitality industries. Core competencies include professionalism, self motivated, proactive, punctual, excellent communication and time management skills. Handle all and any tasks with accuracy and efficiency. Responsible Customer Service person proficient in providing a friendly, supportive and helpful environment. Passionate motivated with a drive for excellence. Dedicated administrator with 30 years of experience combining Management, Customer Service, expertise in Secretarial and Service Counter enquiries. Looking to return to a position that requires a loyal, honest and responsible team member who can deliver all aspects of a great customer service person in a fast growth company.
Overview
21
21
years of professional experience
Work History
Club General Manager
Waihi RSA
02.2021 - 05.2024
- Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.
- Increased club revenue by devising effective marketing strategies and promoting club events and offerings.
- Analyzed member feedback to identify areas of improvement and implement changes accordingly.
- Enhanced member satisfaction by implementing innovative programs and services tailored to individual needs.
Administration Officer
Harcourts Real Estate
11.2017 - 03.2018
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Duty Manager
Commercial Hotel
11.2014 - 11.2017
- Training of service delivery, TAB, Gaming safety and responsibility procedures
- Greet with Kiwihost attitude, provide and retain a harmonious but safe environment
- Compile and balance cash receipts before and after each shift
- Perform various financial activities such as cash handling, reconciliations as required by Department of Internal Affairs
- Supervise and participate in kitchen and dining area cleaning activities
- Control inventories of equipment, smallware, and liquor, and report shortages to designated personnel
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
Customer Service Assistant
Thames-Coromandel District Council
10.2003 - 06.2004
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Education
6th form Certificate -
Pukekohe High School
TCB grade 1 Typing -
Pukekohe High School
03.1984
Skills
- Customer and Personal Service
- Active Listening
- Transportation
- Complex Problem Solving
- Administration and Management Coordination
- Telecommunications
- Critical Thinking
- Computers and Electronics
- Clerical
- Judgment and Decision Making
- Time Management
- Troubleshooting
Timeline
Club General Manager
Waihi RSA
02.2021 - 05.2024
Administration Officer
Harcourts Real Estate
11.2017 - 03.2018
Duty Manager
Commercial Hotel
11.2014 - 11.2017
Customer Service Assistant
Thames-Coromandel District Council
10.2003 - 06.2004
6th form Certificate -
Pukekohe High School
TCB grade 1 Typing -
Pukekohe High School
Licences
NZ Drivers Licence Class 1 (1983)
General Managers Certificate for Licensed premises
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