Israel Gonzalez
Queenstown,Otago
Summary
Professional oriented towards results with a successful trajectory in engineering roles and experience in the laundry industry. By smoothly transitioning to the laundry sector, I perfected my skills in process optimization, quality control, and customer service, the latter mastered through my experience as a private security guard. Eager to face new challenges, I possess a strong work ethic, exceptional adaptability, and excellent interpersonal skills, allowing me to quickly master new responsibilities and contribute effectively to any team.
Overview
12
12
years of professional experience
Work History
Private Security Personnel
October Proteccion
, Queenstown
11.2023 - Current
- Welcome customers in a respectful, cheerful and energetic manner.
- Inspected IDs of all guests entering the club to verify age requirements.
- Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
- Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
- Developed relationships with customers through consistent interactions while providing excellent customer service.
Laundry Supervisor
My Laundry
Queenstown, Queenstown
08.2023 - 10.2023
- Supervised the daily operations of a large commercial laundry facility, ensuring that all orders were processed accurately and efficiently.
- Conducted regular staff meetings to discuss operational issues, safety protocols, and new procedures.
- Monitored employee performance and provided feedback as needed in order to maintain quality standards.
- Inspected finished products for quality assurance purposes prior to releasing them for delivery.
Laundry Supervisor
Impressed Laundry
Queenstown, Queenstown
11.2019 - 09.2023
- Managed a team of 10 employees, including laundry attendants, technicians, and support staff. Scheduling and organizing workloads, delegating tasks effectively, and providing guidance and training to ensure optimal performance.
- Streamlined processes and efficient workflows to enhance productivity and reduce turnaround time.
- Implemented and maintained rigorous quality assurance protocols, including regular inspections, adherence to safety guidelines, and ongoing training programs for staff.
- Strong focus on delivering exceptional customer service. Developed and nurtured positive relationships with clients, promptly addressing their needs and concerns.
- Assistance Manager during the manager's vacations.
Laundry Assistant
THC Group
Tekapo, Tekapo
04.2017 - 11.2019
- Skilled in operating and maintaining laundry equipment, including washers, dryers, ironing machines, and folding equipment.
- Strong understanding of inventory management principles. I am adept at monitoring and restocking laundry supplies, tracking usage, and maintaining accurate records.
- Keen eye for detail and consistently follow quality control processes to ensure that laundry items meet established standards.
- Team player and work well in collaborative environments. I have experience assisting colleagues with their tasks, supporting workflow coordination, and maintaining a clean and organized work area.
Resident Engineer
Gimac Ltda
Rancagua, Rancagua Chile
01.2014 - 08.2016
- Serve as the main point of contact for all engineering-related matters at the project site.
- Monitor project progress, identify potential issues, and implement corrective measures to keep the project on track.
- Build and maintain strong relationships with clients, addressing their concerns, and ensuring their satisfaction with the engineering services provided.
- Work closely with multidisciplinary teams, including, designers, contractors, and subcontractors, to ensure effective collaboration and coordination of engineering activities.
Mechanical Design Engineer
Solger Ltda.
, Rancagua
05.2012 - 12.2013
- Create detailed mechanical designs, including 2D and 3D models, for systems, components, and equipment.
- Conduct analysis and simulations to assess the performance, reliability, and safety of mechanical designs. Perform stress analysis. (FEA by Autodesk CFD)
- Build prototypes and conduct testing to evaluate the performance and functionality of mechanical systems and components. Collaborate with technicians and other engineers to ensure accurate testing, data collection, and analysis.
- Collaborate with interdisciplinary teams, including electrical engineers, industrial designers, and manufacturing personnel, to integrate mechanical designs with other components or systems.
Education
Bachelor of Science - Mechanic Engineer
Talca University
Talca Chile05.2012
Skills
- Attention to Details
- Problem Resolution
- Teamwork
- Communication
- Leadership
- Adaptability
- Customer Relations
- Technical Skills
References
Michael McBurney
Queenstown Operation Manager / October Protection
Phone: +64 223752968
Email: michael@octoberprotection.co.nz
Michael Sharp
THC Group Director / CFO
Northwood, Christchurch 8053
Phone: +64 21314481
Email: michael.sharp@thcgroup.co.nz
Ignacio Meneces
Manager Gimac-Ltda.
Las Lilas #141, Rancagua, Chile.
Phone: +56 9 30263507
Email: ignacio.me@gimac-ltda.cl
Timeline
Private Security Personnel
October Proteccion
11.2023 - Current
Laundry Supervisor
My Laundry
08.2023 - 10.2023
Laundry Supervisor
Impressed Laundry
11.2019 - 09.2023
Laundry Assistant
THC Group
04.2017 - 11.2019
Resident Engineer
Gimac Ltda
01.2014 - 08.2016
Mechanical Design Engineer
Solger Ltda.
05.2012 - 12.2013
Bachelor of Science - Mechanic Engineer
Talca University
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