Italy Thompson
Wattle Downs, Auckland
Summary
Enthusiastic and goal-oriented retail associate with a passion for empowering individuals to feel confident and beautiful through personalised product recommendations. Experienced in customer service, focusing on understanding individual needs, offering tailored solutions, and providing styling advice that inspires confidence and enhances the overall shopping experience. Thrives in collaborative team environments, bringing a positive and professional approach to every interaction.
Overview
6
6
years of professional experience
Work History
Active Stylist
Lorna Jane
Mānawa Bay
09.2022 - Current
- Played a pivotal role in setting up a new store, including merchandising from scratch to ensure a visually engaging shopping environment.
- Assisted in warehouse operations for the store opening, including packing boxes and labelling products.
- Styled customers, providing tailored product recommendations to enhance their experience.
- Built a welcoming environment that created customer trust and loyalty.
- Consistently met and exceeded sales targets and incentives.
- Managed POS transactions, including returns, online orders, and gift card activations.
- Organised visually appealing merchandise displays to drive sales.
Cleaner
Manukau Urban Māori Authority, MUMA
Papatoetoe
01.2019 - 01.2021
- Maintained cleanliness and orderliness in office premises to ensure a professional environment.
- Complied with safety and hygiene protocols in restrooms, kitchens and common areas.
- Proactively ensured adequate stock of supplies in all necessary areas.
- Worked independently to maintain high standards of cleanliness and reliability.
Team Member (Gateway, 10 Weeks)
Bunnings Warehouse
Manukau
07.2020 - 10.2020
- Assisted customers with inquiries about store merchandise and pricing.
- Supported inventory management and maintained organised merchandise displays.
- Ensured a safe and organised work environment.
Education
Bachelor Of Fine Arts (Currently Studying) -
Whitecliffe College
Auckland11.2025
Certificate In Digital Media & Design -
Whitecliffe College
Auckland 11.2022
Certificate In Arts & Design -
Whitecliffe College
Auckland06.2022
NCEA Level 3 -
Papatoetoe High School
Papatoetoe11.2021
Skills
- Exceptional customer service and product knowledge in retail and fashion
- Skilled in styling, visual merchandising, and creating engaging displays
- Proven ability to meet sales targets through persuasive communication
- Reliable team player with strong time management and adaptability
- Ability to create personalised customer experiences
- Proficient in POS systems and handling transactions efficiently
Referees
Referees given on request.
Timeline
Active Stylist
Lorna Jane
09.2022 - Current
Team Member (Gateway, 10 Weeks)
Bunnings Warehouse
07.2020 - 10.2020
Cleaner
Manukau Urban Māori Authority, MUMA
01.2019 - 01.2021
Bachelor Of Fine Arts (Currently Studying) -
Whitecliffe College
Certificate In Digital Media & Design -
Whitecliffe College
Certificate In Arts & Design -
Whitecliffe College
NCEA Level 3 -
Papatoetoe High School