Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
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Iunesi Tusa

Rotorua,BOP

Summary

Proven leader and effective communicator, adept at fostering teamwork and collaboration while driving continuous improvement. At NIML, I enhanced customer retention and team efficiency, showcasing resilience under pressure and data entry proficiency. Achieved significant client satisfaction and reduced labor costs, demonstrating a commitment to quality control and organizational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

MUSSEL OPENER TRAINER

NIML
01.1995 - 06.2024
  • Inspected materials and chemicals to maintain high quality and conformance with [State] regulations.
  • Removed materials and products from machines and equipment to place materials and products in boxes, trucks or conveyors.
  • Opened and closed gates of belts and pneumatic conveyors on machines.
  • Enhanced customer experience by promptly and efficiently opening accounts with accurate documentation.
  • Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
  • Shoveled or scooped [Type] materials into containers and machines for processing and transport.
  • Increased efficiency in handling a high volume of applications by prioritizing tasks effectively in busy periods.
  • Implemented feedback from management to continually improve performance in the Opener role over time.
  • Developed relationships with clients through exceptional customer service, leading to increased client retention and referral business.
  • Addressed client inquiries regarding account features, fees, and requirements professionally and confidently.
  • Communicated with 210 team members to guarantee continuous production of correct product at high quality levels with minimal wasted time and materials.

Cleaner Supervisor

TWIN TOWER HOTELS
03.2002 - 02.2017
  • Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
  • Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
  • Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
  • Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
  • Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
  • Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.

Education

High School Diploma -

WORKFORCE
NIML

Skills

  • Goal-oriented mindset
  • Data entry proficiency
  • Resilience Under Pressure
  • Cross-selling expertise
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Relationship Building
  • Goal Setting
  • Quality Control
  • Time management abilities
  • Continuous Improvement

Languages

Samoan
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Contract WorkFull Time

Work Location

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsCompany CultureFlexible work hoursPaid sick leaveTeam Building / Company RetreatsHealthcare benefits

Timeline

Cleaner Supervisor

TWIN TOWER HOTELS
03.2002 - 02.2017

MUSSEL OPENER TRAINER

NIML
01.1995 - 06.2024

High School Diploma -

WORKFORCE
Iunesi Tusa