IVAN MANDYBURA

This role encompasses managing immigration risk and contributing to positive immigration outcomes for New Zealand by assessing and deciding applications through the effective administration of immigration policy and procedures, in accordance with immigration law, as well as providing specialist immigration advice to clients and stakeholders. This role honed my ability to:

• Use judgment to prioritise and make quality recommendations or decisions.
• Manage and organize fluctuating workloads in a fast-paced and ever-changing environment.
• Work effectively without direct supervision
• Use established interviewing and assessment techniques to obtain all relevant information to make quality and timely decisions
• Communicate with stakeholders in a clear, concise, timely manner
• Document assessment rationale, preparing reports and correspondence.
• Provide regular updates or reports that inform on progress in achieving planned results.
• Use risk mitigation, verification processes and profiling tools-systems to manage risk for application assessment and document findings in relevant systems and tools.

During this role with MPI, I was supporting New Zealand exporters to register their businesses with relevant overseas markets' regulatory authorities. This role has shown me that I have a great interest in facilitating trade and advancing international relations between countries. I was a part of the Decree 248/China Project team. My main responsibilities were:

• Supporting and liaising with external stakeholders during the application process across multiple sectors, such as dairy, seafood, bee, meat, and infant formula products
• Understanding New Zealand's primary product and food export industries, as well as overseas market access requirements (OMARs)
• Applying knowledge of overseas market access requirements and food safety legislation in the handling and management of applications
• Maintaining a cooperative relationship with relevant internal MPI teams, such as Market Access, verifiers, and across government
• Providing advice and support for ad hoc queries relating to the registration process based on OMARs and MPI legislature
• Having technical knowledge and understanding of export systems, such as CIFER (China Food Import Registration System)
• Working collaboratively with the Team Leader, team members, and managers to make sure applications get processed in a timely manner

I started working at H&M in 2018 as a sales advisor in Auckland. Then, after 3 months, I was promoted to a Department manager and subsequently to a Store manager in April 2022. I have gained vast experience in people management, planning, and time management, as well as perfected my customer care. I had been able to learn how to:

• Manage a team of 40+ team members, including six management team members
• Work in a high-pressure, high workload environment, staying calm and composed
• Provide and receive feedback through KPI follow-ups, team member meetings, and management meetings
• Continuously train and develop myself and others
• Complete disciplinary meetings with underperforming team members; performing attendance reviews and lateness reviews
• Conduct face-to-face and online interviews, following the hiring process and procedures
• Provide excellent customer support, making a positive, lasting impression, resulting in repeat business