Ivana Laptos
Auckland,AUK
Summary
Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques.
Overview
8
8
years of professional experience
Work History
Salesperson
Andrew Marinovich
07.2023 - 10.2023
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Bartender and Promoter
Johnathan Suncic
05.2020 - 09.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender and Promoter
Juraj Perisic
05.2017 - 10.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Maid and Waitress
Natalia
06.2016 - 08.2016
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
Professional Training of a Fashion Designer
Anna Maretti
10.2015 - 11.2015
- Revitalized existing fashion lines by incorporating innovative designs and materials.
- Designed custom garments for high-profile clients, enhancing the brand''s reputation for luxury and exclusivity.
- Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Designed sampling displays to enhance consumer interest.
- Sketched artistic and fresh designs for consideration.
Education
High School Diploma -
Fashion Designer
Split, Croatia03.2017
Skills
- Cross-Selling Products and Services
- Customer Engagement
- Account Management
- Sales Process
- Up-Selling
- Prospecting Skills
- Networking
- Relationship Building
- Trial Close
- Prospecting
- Negotiation
- Relationship Selling
Timeline
Salesperson
Andrew Marinovich
07.2023 - 10.2023
Bartender and Promoter
Johnathan Suncic
05.2020 - 09.2022
Bartender and Promoter
Juraj Perisic
05.2017 - 10.2019
Maid and Waitress
Natalia
06.2016 - 08.2016
Professional Training of a Fashion Designer
Anna Maretti
10.2015 - 11.2015
High School Diploma -
Fashion Designer
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