Ivana Williams
275 Roscommon Road,Clendon
Summary
Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Sharp maturity with strong background in logistics and customer services . Adept at delivering exceptional customer service with the ability for making quick decisions. Strategic and committed to keeping safety as highest priority.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MARTIN BROWER NZ
09.2021 - Current
- Knowledge of food logistics/transport
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed over 50 customer calls per day
LINE HAUL DISPATCHER
CONROY REMOVALS
05.2022 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
DISPATCHER
TAXIS UNITED
06.2021 - 09.2021
- Tracked and monitored vehicle performance and maintenance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
CUSTOMER SERVICES
NEW ZEALAND POST , HIGHBROOK
01.2020 - 11.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
VOLUNTEER
ANZ POLYFEST
04.2020 - 04.2020
- Took and followed detailed directions from others.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Worked in team environment to maintain high levels of productivity.
- Gained operational knowledge and supported departmental needs.
- Helped program leadership with planning and fundraising responsibilities.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
PICK PACKER
NAKED WINES
02.2017 - 12.2019
- Ensuring orders are met for nation wide companies in the Victorian state
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Utilizing time to ensure KPI's are met daily
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Skills
- Schedule Management
- Microsoft Word, Excel
- WMS, Salesforce, JDE usage
- Time Management
- Organization and Time Management
- Social Perceptiveness
- Troubleshooting
- Attention to Detail
- Customer Relations
- Good Telephone Etiquette
Additional Information
- AWARDS , Customer Service Excellence Received 28.03.2023 Business Training NZ
- Full NZ Licence Holder
REFERENCES
Martin Brower — Customer Services
- Geneva Tusani (Supervisor) 0212407304
- Folau (Supervisor) 0272720193
Timeline
LINE HAUL DISPATCHER
CONROY REMOVALS
05.2022 - Current
Customer Service Representative
MARTIN BROWER NZ
09.2021 - Current
DISPATCHER
TAXIS UNITED
06.2021 - 09.2021
VOLUNTEER
ANZ POLYFEST
04.2020 - 04.2020
CUSTOMER SERVICES
NEW ZEALAND POST , HIGHBROOK
01.2020 - 11.2020
PICK PACKER
NAKED WINES
02.2017 - 12.2019
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