Ivan Timothy Pesamino Ioka
8A Doughty Place, Otara,Auckland, New Zealand
Summary
Talofa lava and warm greetings, my name is Ivan Timothy Pesamino Ioka. I am a dedicated and a proven ability to effectively balance a part-time career while pursuing a business degree at the National University of Samoa. My professional journey started in customer service, where I developed strong time management skills, provided outstanding customer service to all clients, and successfully managed both work and academic responsibilities. This experience laid the groundwork for my role as a sewer at Shekinah’s Design, where I earned a reputation for reliability, integrity, and a strong work ethic. After four fulfilling years at Shekinah’s Design, I am now eager to explore a broader career path, further enhanced by my experience as a finance employee at the Samoa Airport Authority in 2022. I look forward to leveraging my skills and experiences in pursuit of new, exciting opportunities. I would love to grow and contribute my skills as per below, to the success of your company.
Overview
7
7
years of professional experience
Work History
Account Receivable Officer
Samoa Airport Authority
Apia, Samoa
01.2023 - 01.2025
- Classified and summarized financial data to compile and enter in financial records
- Checked postings and documents for correctness, accuracy and proper coding.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Maintained accurate records of all accounts receivable transactions.
- Generate and dispatch tenant invoices promptly to ensure timely payment.
- Accurately document and acknowledge received payments, whether processed online or communicated verbally.
- Prepare reconciliations to facilitate the monthly financial reporting process within the MYOB system.
- Offer assistance with payroll and accounts payable tasks as needed to support overall financial operations.
Airline Facility Officer
Samoa Airport Authority
Apia, Samoa
11.2022 - 01.2023
- Provided guidance to team members on how to effectively complete tasks within established timelines, while training myself.
- Monitored operations, and reviewed records and metrics to understand company performance.
- Conducted performance evaluations and provided constructive feedback.
- Collaborated in the meticulous collection and calculation of departure taxes and landing fees, ensuring accuracy and compliance with relevant regulations.
- Provided dedicated support to the VIP attendant by managing daily follow-up activities, enhancing the overall client experience through attention to detail, and proactive communication.
- Facilitated the timely provision of essential information required for invoicing, streamlining processes to improve efficiency and accuracy in billing.
- I collected daily aircraft manifests from airlines and created reports that helped with operational insights and decision-making.
- Analyzed key performance indicators to identify effective strategies.
Customer Service Representative
Shekinah's Design
Apia, Samoa
01.2018 - 11.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- I consistently strive to monitor and communicate effectively with customers, fostering strong relationships, and ensuring satisfaction. I take great care in managing customer payment receipts, handling each transaction with meticulous attention to detail.
- Through my experiences, I have gained valuable skills in sewing and design, which have not only enhanced my technical abilities, but also empowered me to build self-confidence.
- I have developed strong problem-solving skills, adaptability in fast-paced environments, and a keen eye for detail. My ability to work collaboratively within a team, along with my commitment to continuous learning, positions me well for future challenges and opportunities in my career.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Commerce - Majoring in Management And Minoring in Marketing
National University of Samoa
Apia, Samoa01-2018
Foundation Certificate - General Business
National University of Samoa
Apia, Samoa01-2017
Skills
- Customer service
- Payment processing
- Multi-tasking
- Conflict resolution
- Sales support
- Integrity
- Data entry
- Problem solving
- Client relations
- Effective Team Collaboration
- Communication skills
- Multitasking and organization
- Microsoft office expertise
- Time management
- Banking operations support
- Team development
- Account management
- Negotiation strategies
- Creative problem solving
- Product knowledge
- Sewing
- Invoicing (MYOB)
- Proactive and Self-motivated
- Computer advancement
Education and Training
false,other,other
Refrence
Jacob Pesamino
Owner/Manager – Shekinah's Design | +685 778 7604 | Apia, Samoa | smarttravelagent2050@gmail.com
Tuiolo Taulealo
Manager - Samoa Airport Authority | +685 23201 | Apia, Samoa (Faleolo International Airport) | tstaulealo@saa.ws or eafoa@saa.ws
Fonisisi Tauheluhelu
Consumer and Business Consultant - One New Zealand | Auckland, New Zealand | +64 021 928 664 | fonisisi.tauheluhelu@gmail.com or fonisisi.tauheluhelu@one.nz
Miette Wooller
Facilitator and Consultant - Lifeskills New Zealand |+64 27 291 9516 | Miette.wooller@lifeskills.nz
Timeline
Account Receivable Officer
Samoa Airport Authority
01.2023 - 01.2025
Airline Facility Officer
Samoa Airport Authority
11.2022 - 01.2023
Customer Service Representative
Shekinah's Design
01.2018 - 11.2022
Bachelor of Commerce - Majoring in Management And Minoring in Marketing
National University of Samoa
Foundation Certificate - General Business
National University of Samoa