Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

IVERSON CHEE

Favona,Auckland

Summary

I am a hardworking and enthusiastic person; I worked in customer service at McDonald's for 20 months. I worked at TokTok Greenlane for 16 months while gaining skills and experience as a venue manager. I also worked at Turtle Pizza & Pints for 10 months as a duty manager. My goal is to gain more experience in the Sales and Management industry.

Overview

6
6
years of professional experience

Work History

Duty Manager

Turtle Pizza & Pints
09.2024 - Current
  • Developed and implemented strategies to improve customer service.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Provided training sessions for new staff members on company policies and procedures.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Responded promptly to any emergency situations that arose during shifts.
  • Ensured compliance with local licensing laws and regulations relating to serving alcohol.
  • Prepared daily reports detailing sales figures and staff performance metrics.
  • Monitored performance of staff members, offering advice where appropriate.
  • Delegated tasks appropriately amongst team members according to individual skillsets.

Head Bartender

TokTok Greenlane
02.2023 - 10.2024
  • I have dealt with customer complaints, and I have resolved these issues.
  • I have made rosters, as well as managed rosters, making sure we have enough staff on busier days.
  • I worked as a bartender and a venue manager while working at TokTok Greenlane.
  • Operated the cash register and Point of Sale (POS) system for transactions, and made proper change for cash transactions.
  • Met customer, business operations, and server needs with minimal errors or delays.
  • Restocked beer and liquor regularly, and after special events.
  • Maintained a detailed inventory of bar supplies and stocked work areas.
  • Managed the bar area, cocktail design, and menu, and handled inventory, regulation compliance, and customer relationships.
  • Upsold customers from the shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preferences, pairings, and special promotions.
  • Monitored patrons' alcohol consumption to encourage safety.
  • Checked the identification of customers to verify the age requirements needed to purchase alcohol.
  • Balanced daily registers and generated sales reports for management.
  • Collected appetizer, entrée, and wine orders from patrons.
  • Implemented special events to boost customer numbers and profits.
  • Advertised, marketed, and recommended drink options to guests.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks, and supplies to drive a high volume of sales.
  • Enforced minimum age requirements for the consumption of alcoholic beverages by checking identification.
  • Ordered inventory to meet expected demand, with adequate stock.
  • Confirmed customers' ages for alcohol service, and discontinued service to intoxicated guests.
  • Poured wine, beer, and cocktails for patrons.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.

Fast, Team Member

Food, Modonalds
01.2019 - 09.2020
  • I achieved the employee of the month in December last year.
  • Took orders and resolved complaints using effective customer communication skills.
  • Maintained customer satisfaction by relaying orders to kitchen staff with high accuracy.
  • Contributed to a positive restaurant reputation by greeting and serving customers with professionalism.
  • Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas.
  • Managed Orders from start to finish, inspecting final products to verify quality and bagging items for customers.
  • Took orders and processed payments.
  • By operating touch screen terminals.
  • Delivered orders promptly by assisting kitchen staff.
  • Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas utensils.
  • Protected customers from cross-contamination and infection risks with thorough sanitizing of work surfaces and.
  • Met all customer needs with fast, friendly and knowledgeable service.
  • Trained junior members on proper procedures and safety regulations.

Education

Managers Certificate -

-
01-2021

LCQ Certificate: HospitalityNew Zealand -

Management Academies
03.2021

Diploma of Hospitality Management Level 5 -

New Zealand Management Academies
09-2021

Certificate of Hospitality Level 3: Hospitality -

New Zealand Management Academies
09.2020

High School Diploma -

Edgewater College
11.2019

Certificate of Hospitality Level 4: Hospitality -

New Zealand Management Academies Auckland, Zealand
01.2018

Skills

  • Able to speak Mandarin and Cantonese
  • POS system operation
  • Order recording
  • Money handling
  • ID verification
  • Organization
  • Flexible
  • People skills
  • Friendly, positive attitude
  • Time management
  • Problem resolution
  • Team management

Affiliations

  • Philip Hugh's trophy for commitment overall in school sport
  • Pastoral committee leader
  • Captain of the Senior boys Basketball team (2017, 2018)
  • Co-Captain of the Basketball team (2016, 2019)
  • Level 1 Certified Basketball Coach

Languages

English, Mandarin and Cantonese

References

Chris Miller - 021 683 641 (Venue manager for Turtle pizza & pints) 

Upokoina George-Yates - 021624415 (Head of Departments for Behemoth Brewery)

Timeline

Duty Manager

Turtle Pizza & Pints
09.2024 - Current

Head Bartender

TokTok Greenlane
02.2023 - 10.2024

Fast, Team Member

Food, Modonalds
01.2019 - 09.2020

Certificate of Hospitality Level 3: Hospitality -

New Zealand Management Academies

High School Diploma -

Edgewater College

Certificate of Hospitality Level 4: Hospitality -

New Zealand Management Academies Auckland, Zealand

Managers Certificate -

-

LCQ Certificate: HospitalityNew Zealand -

Management Academies

Diploma of Hospitality Management Level 5 -

New Zealand Management Academies

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