Ivin Thekkekara
Rolleston,New Zealand
Summary
Seasoned Community Support Worker bringing 4.5 years of experience working with individuals across varying demographics to promote healthy living and productivity. Collaborative social service employee developing targeted improvement plans and teaching valuable new skills.
Experienced with providing compassionate assistance and support to community members. Utilizes effective communication and active listening to understand and address individual needs. Track record of successfully implementing tailored support plans and crisis intervention strategies.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Community Support Worker
Healthcare NZ
05.2020 - Current
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Helping each individual to attain a beautiful life
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in clients health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Community Support Worker
Healthvision
11.2020 - 05.2024
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Helping each individual to attain a beautiful life
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in clients health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Customer Service Executive
Scio Managements
08.2018 - 02.2019
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Updated account information to maintain customer records.
Education
New Zealand Certificate in Health And Wellbeing - Level 2 in Health And Wellbeing
New Zealand Qualifications Authority
New Zealand10.2020
Graduate Diploma in Computer Aided Design & CNC - AutoCAD 2020Solid works 2020Mastercam 2020Project management and Risk managementCreo Parametric modellingCNC impeller machining project
Ara Institute of Canterbury
01.2020
PG. Diploma in Oil and Gas Piping Engineering Design & Analysis - AutoCAD 2018PDMSCeasarProject management
ASTS Global
01.2019
Bachelor of Technology (Mechanical Engineering) - Energy engineering and managementMetrology and instrumentationQuality engineering and managementOperation research and managementComputer integrated manufacturingRefrigeration and Air conditioning
University of Calicut, India
01.2018
Skills
- Experienced Support worker who enjoys providing support and assistance in different criteria of disability and mental illness
- Have worked with people who are autistic as well as tetraplegic disability
- Worked in different age groups as well as young people
- Have nearly 4 years experience with around more than 50 people
- Have worked with behavioral mental disorders people
- Have worked with ACC clients as well as the DHB boards one
- On going training with Level 3 in Health and WellBeing
- Customer Relationship Management
- Documentation and Notes
- Customer Engagement
- Call Control
- Client Engagement
- Data Collection
- Behavioural support
- Social integration
- Problem-Solving
- Time Management
- Relationship Building
- Multitasking
- Teamwork and Collaboration
- Disability Awareness
- Individualized support
- Transportation Assistance
Additional Information
I have done my bachelors in Mechanical Engineering and I am into automotive a lot. I have doing some sort of repair works and jobs for my personal vehicles. As this is a job which need a high knowledge in Automotive stuff so as to deal with customers and much need of patience, I feel this will be a great opportunity to help and blend with the team.
Languages
Arabic
Elementary
English
Full Professional
Malayalam
Professional Working
Hindi
Professional Working
Tamil
Professional Working
French
Elementary
Timeline
Community Support Worker
Healthvision
11.2020 - 05.2024
Community Support Worker
Healthcare NZ
05.2020 - Current
Customer Service Executive
Scio Managements
08.2018 - 02.2019
Graduate Diploma in Computer Aided Design & CNC - AutoCAD 2020Solid works 2020Mastercam 2020Project management and Risk managementCreo Parametric modellingCNC impeller machining project
Ara Institute of Canterbury
PG. Diploma in Oil and Gas Piping Engineering Design & Analysis - AutoCAD 2018PDMSCeasarProject management
ASTS Global
Bachelor of Technology (Mechanical Engineering) - Energy engineering and managementMetrology and instrumentationQuality engineering and managementOperation research and managementComputer integrated manufacturingRefrigeration and Air conditioning
University of Calicut, India
New Zealand Certificate in Health And Wellbeing - Level 2 in Health And Wellbeing
New Zealand Qualifications Authority
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