Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic

IVY SUN

Auckland,AUK

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

18
18
years of professional experience

Work History

Manager

Caffe Cozy
Wellsford, Auckland
09.2019 - Current
  • Developed training materials for staff to enhance skills and knowledge.
  • Managed budgets effectively while adhering to company financial guidelines.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed financial reporting and analysis for Caffe Cozy's operations.
  • Supervised budgeting processes and expense tracking for effective resource allocation.
  • Oversaw accounts payable and receivable functions to ensure accurate transactions.
  • Facilitated communication between departments regarding financial policies and updates.

Owner/Operator

Caffe Cozy
Wellsford, Auckland
07.2012 - 09.2019
  • Managed daily operations of Caffe Cozy to ensure smooth service delivery.
  • Supervised staff training and development to enhance customer engagement skills.
  • Maintained inventory levels and ordered supplies to meet business demands.
  • Designed seasonal menu offerings based on customer preferences and trends.
  • Ensured compliance with health and safety regulations in food preparation areas.
  • Developed marketing strategies to promote Caffe Cozy within the community.
  • Fostered positive relationships with customers to encourage repeat business.
  • Implemented cost control measures to optimize operational efficiency and reduce waste.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Set pricing structures according to market analytics and emerging trends.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.

Store Manager

LONG JOHN SILVER
Wellsford, Auckland
07.2007 - 06.2011
  • Managed daily operations and staff schedules for efficient store performance.
  • Trained and mentored team members on customer service best practices.
  • Oversaw inventory management and ensured stock availability for customers.
  • Implemented safety protocols and maintained a clean working environment.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Education

Hospitality Administration and Management

NZQA
North Shore, NZ

Skills

  • Communication skills
  • Team building
  • Innovation management
  • Sales techniques
  • Financial management
  • Networking strategies
  • Complex Problem-solving
  • Verbal and written communication
  • Financial reporting
  • Data analysis

Languages

English
Professional
Chinese (Mandarin)
Professional

Custom

I am an empathetic, compassionate and hard-working person and approaching life with a positive attitude.

I am also a proactive and detail-oriented team player with strong communication skills and a passion for problem-solving. Highly adaptable and able to thrive in fast-paced environments.

Personality Traits:
- Self-motivated and accountable
- Collaborative and empathetic
- Quick learner with a growth mindset

Timeline

Manager

Caffe Cozy
09.2019 - Current

Owner/Operator

Caffe Cozy
07.2012 - 09.2019

Store Manager

LONG JOHN SILVER
07.2007 - 06.2011

Hospitality Administration and Management

NZQA

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