Iyesha Hatata
Miller
Summary
I'm a confident and reliable people-person with experience leading teams, handling customers, and keeping busy environments running smoothly. I stay calm under pressure, communicate easily with all types of people, and take pride in delivering great service. I enjoy meeting new people, building rapport, and being part of a motivated team. Always keen to learn and grow.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Cleanaway
Erskine Park
02.2026 - Current
- Assisted customers with inquiries and service requests efficiently.
- Educated customers about Cleanaway's services.
- Answered customer inquiries via telephone, email.
- Updated internal databases with new account information as needed.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer Service Champion
Master Glaziers
Lower Hutt
02.2025 - 01.2026
- As a Customer Service Champion in Car Glass Insurance Claims at Master glaziers, I assisted customers through the process of filing insurance claims for auto glass repairs and replacements.
- I provided clear explanations of insurance coverage and claim procedures, ensuring customers understood their options and the steps required.
- I addressed customer inquiries, resolving concerns related to claim status, billing, and coverage in a timely manner.
- Additionally, I worked closely with insurance companies to facilitate the prompt approval and processing of claims, contributing to a seamless customer experience and consistently enhancing overall satisfaction.
- Answered incoming calls, responded to emails, and addressed customer inquiries in a timely manner.
Operations Lead
Stokes Valley Pool
Lower Hutt
08.2022 - 02.2025
- As an Operations Lead, I was responsible for overseeing the day-to-day operations of the pool, ensuring a safe and clean environment for staff and customers.
- I managed a team of 15-40 lifeguards, handling staffing schedules, delegating tasks, and conducting training for reception and pool lifeguards and performance evaluations.
- I ensured adherence to safety protocols, including water quality standards and emergency response procedures.
- I prioritized exceptional customer service, promptly addressing customer inquiries and fostering a positive experience for all visitors.
- Additionally, I managed budgets, monitored resource usage, and supported facility maintenance efforts.
- I worked closely with management and stakeholders to drive continuous improvements in operations and contributed to emergency preparedness initiatives.
- Demonstrating strong leadership, I promoted a culture of teamwork, professional development, and adherence to organizational values.
- My qualifications include a Pool Lifeguard Practicing Certificate, First Aid Certification, Chemical Handing & Storage and Swimming Pool Water Treatment Certificate as well as being a HSR.
Shift supervisor lifeguard
Huia pool
Wellington
07.2021 - 08.2022
- As a Shift Supervisor, I managed day-to-day poolside operations, ensuring a safe and clean environment for patrons.
- I led a high-performing team of lifeguards, overseeing staff performance, training, and scheduling to meet operational needs.
- I actively supervised pool activities, responded to emergencies, and ensured adherence to safety guidelines.
- Additionally, I maintained pool plant systems, conducted regular water testing, and ensured the facility met high standards of cleanliness and presentation.
- I handled administrative duties, including incident reporting and reception tasks, and contributed to team meetings to promote a positive work environment.
- With a focus on customer service, I maintained professional relationships with both internal and external stakeholders, and contributed to the development and success of the facility.
Lifeguard
H2O Extreme
Upper Hutt
04.2021 - 07.2021
- As a Poolside Lifeguard at Upper Hutt City Council's H2O Xtream, I provided exceptional customer service, ensuring a safe and enjoyable environment for all facility users.
- I actively supervised pool areas, enforced safety rules, and responded to emergencies with prompt and effective action.
- My responsibilities also included maintaining the cleanliness and presentation of the facility, assisting with water testing and pool maintenance, and promoting aquatic programs.
- I collaborated closely with team members to maintain high service standards and supported the wider Recreation Services team.
- I hold current certifications in Pool Lifeguard Skills and First Aid and continuously maintain fitness and skills to meet safety and operational standards.
Lifeguard
Wainuiomata Pools
Wellington
11.2020 - 03.2021
- As a Lifeguard, I ensured the safety of all pool visitors through constant supervision and prompt emergency response.
- I enforced pool rules and policies to maintain a safe environment and provided effective rescues and first aid when necessary.
- Additionally, I engaged with customers in an empathetic and educational manner, promoting safety awareness and fostering positive experiences.
- Conducted routine safety inspections of pool facilities and equipment.
Customer Service Representative
Body Shop
Porirua
06.2020 - 11.2020
- Assisted customers with product selection and provided detailed information on services.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Kitchen Hand
Strike Entertainment
Lower Hutt
11.2018 - 06.2020
- Assisted chefs in food preparation and ensured adherence to safety standards.
- Operated kitchen equipment, including slicers, mixers, and ovens efficiently.
- Organized storage areas and labeled items for easy access during peak hours.
- Managed inventory by monitoring stock levels and reporting shortages promptly.
- Maintained dishwashing area, ensuring all utensils were sanitized thoroughly after use.
Skills
- Budgeting
- Motivation
- Organizational Skills
- Teamwork
- Time Management
- Problem Solving
- Conflict resolution
- Safety compliance
- Effective communication
- Problem solving
- Multi-task management
- Customer relations
Hobbies and Interests
- Music
- Meeting new people
- Making a difference in the community
- Learn and achieve
- Indoor netball
References
- Krisna Rose, Team Leader - Upper Hutt City Council, Krisna.rose@uhcc.govt.nz, 0210741903
- Aroha Taoho, Fitness Suite Lead - Hutt City Council, Aroha.taoho@huttcity.govt.nz, 0272699356
- Phyllis Taylor, Facility Manager - Hutt City Council, Phyllis.taylor@huttcity.govt.nz, 0278076539
Timeline
Customer Service Officer
Cleanaway
02.2026 - Current
Customer Service Champion
Master Glaziers
02.2025 - 01.2026
Operations Lead
Stokes Valley Pool
08.2022 - 02.2025
Shift supervisor lifeguard
Huia pool
07.2021 - 08.2022
Lifeguard
H2O Extreme
04.2021 - 07.2021
Lifeguard
Wainuiomata Pools
11.2020 - 03.2021
Customer Service Representative
Body Shop
06.2020 - 11.2020
Kitchen Hand
Strike Entertainment
11.2018 - 06.2020