Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Iztaccihualt García

Iztaccihualt García

Auckland CBD,AUK

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Operational Practice as a Hostess and Waitress

Hotel La Gavina
03.2022 - 10.2022
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.

Restocker and Deli Seller

Jumbo Supermarket
05.2021 - 11.2021
  • Weighing and packing the ham or cheese requested by the customer
  • Guide the customer with his choice of ham and cheese
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
  • Checked and pulled defective or expired products from display cases
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.



Administrative Practice as a Sheraton Hotel Floor

Sheraton Hotels
06.2019 - 11.2019
  • Supervise that the rooms cleaned by the housekeeper complied with the hotel's standards.
  • Check that the common areas were tidy and clean.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed laundry sorting, washing, drying, and ironing.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Education

English

School of English WorldWide
Auckland, AUK

International Master's Degree In Hotel Management - Hospitality Administration And Management

Universidad Europea
Spain
02.2023

BBA - Hospitality Administration And Management

Universidad Andrés Bello
Santiago De Chile
07.2021

Skills

  • White Glove Service
  • Table Monitoring and Turnover
  • Plates Presentation
  • Service Prioritization
  • Taking Reservations
  • Phone Inquiries
  • Complaint Resolution
  • Cash Handling
  • Menu Memorization
  • Food Running

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran

Timeline

Operational Practice as a Hostess and Waitress

Hotel La Gavina
03.2022 - 10.2022

Restocker and Deli Seller

Jumbo Supermarket
05.2021 - 11.2021

Administrative Practice as a Sheraton Hotel Floor

Sheraton Hotels
06.2019 - 11.2019

English

School of English WorldWide

International Master's Degree In Hotel Management - Hospitality Administration And Management

Universidad Europea

BBA - Hospitality Administration And Management

Universidad Andrés Bello

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Iztaccihualt García