JAANA DRIVER
Birkenhead,AUK
Summary
For the past 6yrs, I have worked mostly in customer service based jobs, focused on building relationships, connections and interacting with others while providing excellent service. My experience includes working for extensive organisations, public institutions and local companies for and with people varying in age, capabilitiy, and demographic. I am a student that is on the cusp of graduating at Auckland University of Technology (AUT) in a Bachelor of Arts Degree Double Major in Criminology and Psychology that is caring, passionate and dedicated to completing every task and job to the best of my ability. I have a strong attention to detail and hold decision-making skills to manage multiple, concurrent tasks. I have a self-motivated work ethic and I enjoy performing effectively in independent and team environments. I am organised and dedicated with proven track record of providing exceptional customer service in fast-paced environments and a hardworking attitude. I am approachable, I have great communication skills and can effortlessly maintain a high working standard.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AUT Student Placement - CRSO
Ministry Of Justice
11.2023 - Current
- Providing timely and efficient customer service
- Supporting Judges and Court Registry Officers during Court proceedings and office administration
- Supporting jurors for trial hearings
- Providing general administrative support for Court Registry Officers, including photocopying, scanning and filing
- Managing incoming and outgoing mail
- Managing evidence exhibits
- Data entry
Administration Assistant
Spectrum Construction Limited
10.2020 - Current
- Responsible for maintaining company documents such as contracts, invoices, HR documents and respondents.
- Recording expenses and accounting records.
- Working closely with management to maintain status reports and update information for client projects.
- Developing and updating spreadsheets and databases to track, analyse and report on performance and sales data appropriate to building and construction regulations.
- Preparing weekly employee work schedules for team members
- Responsible for all correspondents and email addresses for efficient communication and client response time.
- Editing and creating appropriate documents suiting client works like contracts, invoices and variation works.
- Liaising with administration partners for invoicing, scheduled works and contracts
- Managing company website and updated information regularly.
- Handling all HR issues with confidentiality.
- Maintaining a positive and professional approach.
Warehouse Packer
Hydroflow
06.2023 - 08.2023
- Source of income during semester break.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Organized items on racks, shelves and bins to maintain established order.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Reviewed orders to verify products met specifications.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Restocked products and rotated items according to standard procedures.
- Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
Warehouse Picking
Glasscorp
02.2022 - 04.2022
- As a student, I committed to Glasscorp for a summer job
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Engaged in critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed physical labour tasks that involved carrying important stock and prepping orders,
- Learned about warehouse health and safety involving larger machinery like forklifts and unloading delivery trucks.
Receptionist and Administrator
Medtech Limited
09.2019 - 11.2020
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and to a high standard
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Monitored Health and Safety documents and incidents to HR.
- Gained professional attire and corporate mannerisms.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel while maintaining log.
Customer Care Consultant
Auckland Council Pool and Leisure
01.2018 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Engaged with members to build better customer engagement by explaining membership options, giving transparent price, offering general support and comfort to members and encouraging members towards their fitness goals.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives and health and safety regulations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Open to learning new skills and upskilling within by Auckland Council courses to improve my own capability, efficiency and productivity.
- Familiarised myself with Auckland Council systems and used Microsoft Word and other software tools to create documents and other communication efficiently.
- Experience with difficult customers which involved violence, stealing and verbal assault.
- Gained experience in calling on emergency services in the event of an emergency while learning to stay calm, proactive and quick.
- Gained understanding on correcting cash up and bank deposits within the security protocols of Auckland Council.
Swim Teacher
Auckland Council Pool and Leisure
03.2017 - 08.2019
- Trained and qualified to teach swimming lessons to all ages ranging from babies to adults - but specifically worked with elite swimming squads and local primary schools from government free lessons (6-8 programs).
- Created, planned and executed lesson plans that were appropriate for the swimmers age and ability level while ensuring that the lesson tasks were cohesive to Auckland Council protocols.
- Consistently displayed a professional and positive attitude to all employees and students.
- Prioritised people by ensuring each interaction was polite, energetic and memorable.
- Encouraged positive interactions between all swimmers and caregivers for better client to customer engagement .
- Provided professional and honest feedback to parents/caregivers regarding child progress and development.
- Conducted private lessons to mental and physical challenged swimmers which included injury rehabilitation swimmers or ADHD and autism.
- Complied with health and safety obligations including maintaining pool safety regulations and appropriate CPR qualifications.
- Reliable with shifts and willingly covered other staff.
- Maintained communication with my superiors.
- Responded well to criticism and engaged in all work activities to better my skills as an instructor and improve my working culture relationships with my colleagues.
- Maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support as well as gaining an Auckland Council Lifeguard qualification.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Demonstrated diligence, patience and respect for others to encourage a strong work ethic and culture within Auckland Council.
- Created and assessed children to established clear benchmarks for performance and monitored individual and team progress.
- Dealt with confrontation and conflict resolution involving public encounters and child progress levels.
- Helped construct the swim school curriculum and trained new staff members.
- Helped maintain pool quality levels to ensure safety for all swimmers.
- Responsible for equipment stock which involved keeping inventory of all swimming equipment, removing all broken and hazardous tools and ordering new supplies.
Bartender
Northcote Rugby Club
01.2018 - 12.2018
- Greeted and interacted with all guests and customers while maintaining a positive, friendly and professional approach.
- Responsible for organising stock and recording inventory correctly on a weekly basis to ensure appropriate material numbers for opening and events.
- Trusted to take payments, complete float counts and closing shift cash up.
- Worked efficiently and positively in a social environment while maintaining a professional relationship with all coworkers and patrons.
- Dealt with difficult patrons which included removing people from the premises and dealing with confrontation in a professional manner.
- Complied with all alcohol serving laws.
- Committed to shifts and happily worked irregular hours.
Swimming Instructor
Helen's School of Swimming
02.2016 - 02.2017
- Trained and qualified to teach swimming lessons to all ages ranging from babies - adults.
- Created, planned and executed lesson plans that were appropriate for the swimmers age and ability level while ensuring that lesson tasks were cohesive with company standard.
- Consistently displayed a professional and positive attitude to all employees and students.
- Provided professional and honest feedback to parents/caregivers regarding child progress and development.
- Conducted private lessons to mental and physical challenged swimmers which included injury rehabilitation swimmers or ADHD and autism.
Education
Bachelor of Arts - Criminology And Psychology
Auckland University of Technology
Auckland, AUK06.2023
Skills
- Strong customer service experience
- Great communication skills
- Excellent computer skills including familiarity with administration apps and data entry
- English writing, reading and speaking efficiency
- Efficient reception skills (phone calls, greetings, planning and booking)
- Positive and energetic attitude
- Cultural Awareness and language proficiency in Te Reo Māori and Samoan
- Public Speaking
- Full License and access to vehicle
- No criminal conviction history
- Placement Skills
Certification
- AUT Psychology of Academic Merit Letter (2023)
- Received Te Aupōuri - He Tangata Grant (2021, 2022 & 2023)
- Received AUT letter of high academic acknowledgement (2022)
- Received Te Rarawa acknowledgement of high achievement (2022).
- Te Runanga Nui - Te Aupōuri Education and Youth Development Board (2023)
- Te Repo - Te Kao (FFN) committee (2023)
- Potahi Marae Representative (2023)
- Samoan Netball Associate (2021)
- Secondary School Scholarship for AUT (2017)
- Deputy Head Girl at Birkenhead College (2017)
Timeline
AUT Student Placement - CRSO
Ministry Of Justice
11.2023 - Current
Warehouse Packer
Hydroflow
06.2023 - 08.2023
Warehouse Picking
Glasscorp
02.2022 - 04.2022
Administration Assistant
Spectrum Construction Limited
10.2020 - Current
Receptionist and Administrator
Medtech Limited
09.2019 - 11.2020
Customer Care Consultant
Auckland Council Pool and Leisure
01.2018 - 08.2019
Bartender
Northcote Rugby Club
01.2018 - 12.2018
Swim Teacher
Auckland Council Pool and Leisure
03.2017 - 08.2019
Swimming Instructor
Helen's School of Swimming
02.2016 - 02.2017
Bachelor of Arts - Criminology And Psychology
Auckland University of Technology
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