Faatigafua (Tina) Falelua

Receptionist

• Warmly greeted guests, and provided exceptional customer service throughout their stay.
• Handled check-ins and check-outs efficiently.
• Processed and handled customer payments accurately, including cash, card, and account charges.
• Managed bookings for free independent travelers (FITs).
• Answered incoming phone calls and responded to guests' emails professionally.
• Bumped dinner and breakfast reservations between both hotels.
• Bumped tours and fit reservations between both hotels.
• Performed data entry tasks into various computer systems accurately and promptly.
• Handled guest requests efficiently, and liaised with Housekeeping, Food & Beverage, and Kitchen departments to ensure prompt resolutions.
• Reconciled and balanced all management accounts in preparation for month-end reporting.
• Addressed and resolved guest complaints calmly and professionally, aiming to exceed guest satisfaction.

Receptionist

• Check-in and check-out for both foreign groups and free independent travelers.
• Handling room payments for both foreign groups and FITs.
• Taking restaurant dinner and breakfast bookings, and reporting to F&B supervisors.
• Sort group folders and keys for the next day, and organize porterage for departures and arrivals.
• Rooming lists loaded and allocated, and FITs allocations.
• Balancing for both F&B and Front Office at the end of the shift.
• Maintained a neat reception area by organizing materials and tidying up furniture.

Bartender & Waitress

• Serving drinks and meals to guests with excellent customer service.
• Cashiering and handling payments using the POS system, and making sure every transaction has been posted and balanced with the EFTPOS machine.
• Barista experience includes serving breakfast to guests and attending to guests' complaints in a respectful way.

Room Attendant

• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Reported any maintenance issues or damage to supervisors immediately.
• Bed making and room stripping.
• Emptied trash receptacles throughout the property.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Changed bed linens and towels, tidied up rooms.
• Sanitized all areas of the hotel lobby and public restrooms.
• Inspected guest rooms after cleaning to ensure they were presentable.

Waitress

• Greeted customers and provided menus.
• Taking meal orders, drink orders, and delivering meals to the guests.
• Clearing, set up group tables, and dinner buffet setup, and breakfast buffet setup.
• Communicated daily specials to customers.
• Maintained a clean work station by restocking supplies, wiping down counters.

Room Attendant

• Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
• Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
• Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
• Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
• Stocked linen closets with fresh supplies of sheets, towels and other linens as required.

Cashier, bartender, and waitress

• Maintained a clean work station by restocking supplies, wiping down counters.
• Answered questions about menu items, ingredients, and pricing.
• Processed payments accurately and efficiently with POS system.
• Cleanse with a sanitising glasses solution after each use.
• Performed opening and closing duties including restocking supplies.
• Taking Food & Drinks orders
• Trained new cashiers and created promotional cocktails.
• Resolved customer complaints professionally in accordance with company policy.

Maintenance Admin.

• Assisted in organising and maintaining all maintenance records, including preventive maintenance documents.
• Managed monthly stock take and supplier order using MYOB.
• Coordinated with the maintenance team on daily room issues.