Jabez Pilli
Mount Albert,New Zealand
Summary
Highly motivated individual pursuing a master's degree in Supply Chain and Operations. Actively seeking an opportunity to leverage my time and gain valuable industry insight. Reliable work experience as a transportation specialist at Amazon's Relay operations center, honing strong skills in inventory management, dock door management, and order processing and shipment procedures. Thrives in fast-paced environments with a top safety priority while effectively collaborating with team members to achieve organizational goals. Profile aligns well with the requirements of this role, confident in ability to make a positive contribution to your team. Adaptable and resourceful with a knack for problem-solving and ensuring efficient operations. Solid foundation in logistics and supply chain management, familiar with route planning and coordination. Aims to optimize transportation processes and contribute to organizational success while remaining eager to learn and grow in this field.
Overview
5
5
years of professional experience
Work History
Transportation Specialist
Amazon
08.2022 - 03.2023
- Managed and resolved transportation-related issues, including delays, damages, and discrepancies, by effectively communicating with stakeholders and developing corrective action plans
- Coordinated with warehouse and inventory teams to ensure alignment between transportation and inventory management
- Also, locating the shipments in the warehouse and informing the drivers of the right dock doors and the pick-up time.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Check if the trailers are sealed and the drivers have the right destination location
- Coordinated cross-functional teams to streamline logistics processes for improved productivity.
Process Associate
Genpact
02.2021 - 02.2022
- Delivered exceptional customer support through multiple channels (phone, email, chat), focusing on resolving technical issues and providing product guidance for Play Store and Apps available on Android
- Managed high-volume support queues focusing on maintaining quality and efficiency, handling [75 – 90] cases per day, and achieving a 90% adherence to response and resolutions
- Identified and resolved process issues to drive optimal workflow and business growth.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
Relationship Manager
TATA AIG
07.2018 - 09.2019
- Developed and maintained a robust client base by generating new business opportunities and managing existing accounts
- Conducted thorough needs assessments and provided tailored insurance solutions, including health, auto, and property insurance
- Expertly explained complex insurance policies and options to clients, ensuring clear understanding and informed decision-making
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Education
Masters of Applied Business - Supply chain and logistics management
Unitec
10.2024
Masters in Business Administration - finance and marketing
Karunya
01.2018
Bachelor of Commerce - Finance
Andhra University
01.2016
Skills
- Inventory management
- Picking and packing of orders
- Maintaining receiving and shipping details
- Gate operator
- MS Excel
- MS Word
- PowerPoint
- Time management
- Team collaboration
- Managing schedules
- Documentation Management
- Assisting customers
- Load Planning
- Inventory Tracking
- Warehouse Management
Hobbies and Interests
- Playing Guitar
- Photography
- Music
- Biking
- Art
References
Available upon request
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Professional Working
Tamil
Limited Working
Timeline
Transportation Specialist
Amazon
08.2022 - 03.2023
Process Associate
Genpact
02.2021 - 02.2022
Relationship Manager
TATA AIG
07.2018 - 09.2019
Masters in Business Administration - finance and marketing
Karunya
Bachelor of Commerce - Finance
Andhra University
Masters of Applied Business - Supply chain and logistics management
Unitec
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