Jabril Thaker
Napier City,HKB
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
1
1
year of professional experience
Work History
Shift Manager
Dhyan Infinite Ltd
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Education
BE - Mechanical Engineering
NIEMS ENGINEERING INSTITUTE
Surat 05.2020
Skills
- Opening and closing procedures
- Punctual and Reliable
- Training and mentoring
- Team Development
- Flexible Schedule
- Sales Strategies
- Operations Management
- Staff Supervision
Timeline
Shift Manager
Dhyan Infinite Ltd
06.2023 - Current
BE - Mechanical Engineering
NIEMS ENGINEERING INSTITUTE
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